Updated September 28, 2026 ยท NomadCue Editorial Team
Traveloka vs Trip.com
Traveloka
Trip.com
Higher score in this comparison
Traveloka vs Trip.com: the differences
| Compare | TravelokaReviewVisitVisit | Trip.comReviewVisitVisit |
|---|---|---|
| Products | Flights, Rail, Bus, Car rental, Transfers, Hotels, Tours, Cruise, Rail pass | Flights, Rail, Bus, Ferry, Cruise, Car rental, Transfers, Hotels, Packages, Tours, Lounges |
| Cancellation terms | Refund per airline/supplier policy; fees may apply | Free hotel cancel on involuntary flight change |
| Booking fees | Service/convenience fee may apply at payment | Not confirmed |
Same on both: Mobile app (Yes).
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Key differences
- Trip.com scores higher overall: 9.5 vs 9.3.
- Products: only Traveloka offers Rail pass.
- Products: only Trip.com offers Ferry, Packages, Lounges.
- Founded is lower at Trip.com: 1999 vs 2012.
Our verdict on each
Traveloka
Traveloka suits travelers who arrange a whole trip through a single app, covering flights, rail and bus instead of hopping between supplier sites. It has traded since 2012, and the trade-off is cost and control: a service or convenience fee may apply at payment, and refunds follow each airline or supplier's own policy.
Trip.com
Trip.com suits travellers who want a whole trip booked in one place, not a single leg. It runs to flights, rail and bus, answers on phone, chat and email, has a mobile app and has traded since 1999.
Score breakdown
| Area | Traveloka | Trip.com |
|---|---|---|
| Offer | 9.6 | 9.7Higher |
| Trust | 8.5 | 9.1Higher |
How they place
| Ranking | Traveloka | Trip.com |
|---|---|---|
| Flights, trains and car rental | 63 of 521 | 48 of 521 |
| Cheap flights and airlines | 27 of 315 | 21 of 315 |
| Train and bus tickets | 11 of 115 | 7 of 115 |
| Cruises and ferries | 15 of 118 | 9 of 118 |
| Car rental and car hire | 22 of 209 | 14 of 209 |
| Airport transfers | 23 of 165 | 18 of 165 |
| Hotels and accommodation | 46 of 637 | 34 of 637 |
| Hotels and vacation rentals | 44 of 648 | 32 of 648 |
| Things to do | 44 of 298 | 36 of 298 |
| Tours and attractions | 36 of 346 | 28 of 346 |
Every fact side by side
| Fact | Traveloka | Trip.com |
|---|---|---|
| Legal entity | Traveloka Services Pte. Ltd. (201509260N) | Trip.com Travel Singapore Pte. Ltd. |
| Headquarters | Singapore | Singapore |
| Founded | 2012 | 1999Lower |
| Support channels | Email, Chat, Phone, Help centre | Phone, Chat, Email, Help centre |
Pros and cons
Traveloka
Pros
- A single catalogue covers flights, rail and bus, so a flight, rail ticket, car hire, transfer and hotel can sit in the same trip.
- Support runs on email, chat and phone, giving you phone, chat, email or the help centre to sort a booking problem.
- A mobile app is available, so you can search, compare and pay without a desktop.
Cons
- A service or convenience fee may apply at payment: Service/convenience fee may apply at payment, so the total sits above the headline price.
- Cancellation follows the supplier rather than one house rule, since Refund per airline/supplier policy; fees may apply leaves the terms with the airline or provider.
Trip.com
Pros
- A single catalog for the whole trip: flights, rail and bus runs from flights and rail through hotels, transfers and lounges.
- Support by phone, chat and email, so a phone call, chat, email or the help centre is there when an itinerary shifts.
- It has a mobile app, so a booking can be held and changed away from a desktop.
Cons
- Free hotel cancel on involuntary flight change applies to an involuntary flight change, so a change of plan sits outside it.
- No single product focus: flights, rail and bus spreads attention across many categories, so a rail-only comparison reads thinner here.
- A long list slows a narrow search: Hertz Bahamas WiFi lists car rental and transfers, so a car and transfer booking has fewer tabs to weigh.
Who each suits
Traveloka
Who it suits
- Travelers building a multi-stop trip who want flights, rail, buses, car hire and hotels handled together.
- People who book on the move, since a mobile app is available.
- Anyone who wants a person on the other end, with support on email, chat and phone.
Who should look elsewhere
- FlixBus, if bus tickets are all you need, since FlixBus covers bus and keeps the choice small.
- Hertz Bahamas WiFi, if you only want a rental car and a transfer, since Hertz Bahamas WiFi lists car rental and transfers.
- Latam Travellers, if a clear fee promise settles it for you, given 0 hidden fees, no contracts.
Trip.com
Who it suits
- Travellers who book flights, hotels and transfers together and want them in the same app.
- Anyone pairing a flight with a package or a cruise, since flights, rail and bus covers both.
- Trips with a tight connection to a hotel, given Free hotel cancel on involuntary flight change when the airline moves a flight.
Who should look elsewhere
- Bus-only journeys: FlixBus sells bus and nothing else, so there is less to sift.
- A car and transfer pickup in the Bahamas: Hertz Bahamas WiFi covers car rental and transfers only.
- A simple regional flight and hotel pairing: MoMo carries flights, rail and bus and stops there.
Country by country
| Country | Traveloka | Trip.com |
|---|---|---|
| Australia | Yes | No |
| Indonesia | Yes | No |
| Japan | Yes | No |
| Malaysia | Yes | No |
| Philippines | Yes | No |
| Singapore | Yes | No |
| South Korea | Yes | No |
| Thailand | Yes | No |
8 of 9 countries where either is available.
Questions about each
Traveloka
What can I book on Traveloka?+
The catalogue is broad: flights, rail and bus. A trip can mix a flight, a rail or bus ticket, a rental car, an airport transfer, a hotel, a tour, a cruise or a rail pass, so you can build the whole journey from the same account instead of separate supplier sites.
Does Traveloka charge a booking fee?+
A service or convenience fee may be added at the payment step, as Service/convenience fee may apply at payment states. It appears when you pay rather than in the search results, so read the total on screen before you confirm and leave a margin for each booking.
Trip.com
What can I book on Trip.com?+
The catalog runs to flights, rail and bus, so a flight or a rail ticket sits next to a hotel, a car rental, a transfer, a package or a tour, with ferries, cruises and lounges also listed.
Is there a mobile app for Trip.com?+
Yes, Trip.com has a mobile app, so bookings for flights, rail and bus can be opened, checked and changed away from a desktop. Support runs by phone, chat, email and the help centre under phone, chat and email.