GetYourGuide review

Updated September 28, 2026 · NomadCue Editorial Team · Facts checked September 26, 2026

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Our verdict

GetYourGuide suits travellers who book tours and activities and want room to change plans. Founded in 2009 and run by GetYourGuide Deutschland GmbH, it pairs a mobile app with help by email, phone and help centre, and bookings carry Free cancellation up to 24 hours before.

Key facts

Best for
Travellers booking tours and activities, the range listed as tours and ota.
Products
Tours, OTA↗
Cancellation terms
Free cancellation up to 24 hours before↗
Mobile app
Yes↗
Legal entity
GetYourGuide Deutschland GmbH↗
Headquarters
Germany↗
Founded
2009↗
Support channels
Email, Phone, Help-centre↗
Official website
getyourguide.com

Facts checked September 26, 2026, 3 sources

Apps and profiles

Elsewhere
Wikidata

Pros and cons

Pros

  • Bookings carry Free cancellation up to 24 hours before, so a delayed plan can still be changed.
  • A mobile app, so tours and activities can be planned and paid for away from a desk.
  • Help by email, phone and help centre, so a call is possible rather than an email thread alone.

Cons

  • The range is tours and ota, so flights, rail, ferries and hotels sit outside the basket.
  • Support runs on email, phone and help centre, with no live chat line listed.
GetYourGuide

Ready to try GetYourGuide?

Scored 8.9 / 10 by NomadCue.

Who it suits

  • Travellers who plan around a tour, a guide or an activity in the city they are visiting.
  • People who want one place to compare activities and pay for booked experiences.
  • Families whose dates shift, since bookings carry Free cancellation up to 24 hours before.

Who should look elsewhere

  • Travellers who need flights, rail, buses, car hire and hotels: MoMo lists flights, rail and bus.
  • Anyone planning ferries, transfers or rail passes: 12Go lists flights, rail and bus.
  • Cruise and package shoppers: WayAway lists flights, rail and bus.

How GetYourGuide compares

Frequently asked questions

What can I book on GetYourGuide?+

The site sells tours and also works as an online travel agency, which is how tours and ota lists it. That means activities, guides and booked experiences rather than the whole transport chain. Travellers who also need flights, rail or hotels will be shopping on more than one site.

Is there an app for planning on the move?+

Yes, GetYourGuide has a mobile app for browsing tours and completing bookings away from a desk. The app is published under GetYourGuide Deutschland GmbH, the company that operates the site, so the listings and the terms line up with the browser version.

What happens if my plans change?+

Bookings carry Free cancellation up to 24 hours before, the term that matters most for anyone travelling with children or flexible plans. After that window the terms of each individual tour apply, so read the listing rather than assuming one blanket rule, and raise questions through email, phone and help centre.

How do I get help if something goes wrong?+

Help is offered by email, phone and help centre, which covers email, phone and a help centre. A call is therefore possible, not only an email thread, though a live chat line is not listed. Travellers with a booking on the day of the activity get the most from the phone option.

Who runs GetYourGuide?+

The company behind the site is GetYourGuide Deutschland GmbH, founded in 2009 and based in Germany. It sells tours through its own listings and its app, acting as an online travel agency rather than a carrier of transport.

How does GetYourGuide compare with MoMo?+

MoMo's product list is flights, rail and bus, so transport and hotels sit next to tours in one basket. GetYourGuide is listed as tours and ota, which makes it the narrower choice for anyone building a whole trip in a single place.

I need ferries and rail passes as well as tours. Where should I look?+

12Go lists flights, rail and bus, adding ferry, transfers and rail passes alongside tours. GetYourGuide covers tours and ota, so crossing regions by ferry or holding a rail pass sits outside its range. WayAway lists flights, rail and bus and also covers cruises and packages.

Sources

Compiled from 3 source pages, checked September 26, 2026. We did not open an account.

Not confirmed yet: Booking fees.

GetYourGuide

GetYourGuide

Travellers booking tours and activities, the range listed as tours and ota.

8.9/10Visit