12Go review
Updated September 28, 2026 · NomadCue Editorial Team · Facts checked September 26, 2026
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Our verdict
12Go suits travelers who want one place to book ground transport across Asia, with a product list covering flights, rail, bus, ferry, transfers, rail passes, tours and online travel agency bookings. Founded in 2012 and run from SG, it trades fee transparency for breadth.
Key facts
- Best for
- Booking several Asian transport legs in one place without juggling operator sites.
- Products
- Flights, Rail, Bus, Ferry, Transfers, Rail-pass, Tours, OTA↗
- Booking fees
- Service, convenience or cross-border fees may apply↗
- Cancellation terms
- Change or refund requests at least 24h before departure↗
- Mobile app
- Yes↗
- Legal entity
- 12Go Asia Pte. Ltd.↗
- Headquarters
- Singapore↗
- Founded
- 2012↗
- Support channels
- Email, Chat, Help-centre↗
- Official website
- 12go.asia
Facts checked September 26, 2026, 3 sources
Apps and profiles
- Get the app
- App Store
Pros and cons
Pros
- Covers the widest mix of ground transport in one place, spanning flights, rail and bus
- A mobile app means tickets and bookings travel with you, not just confirmations in email
- Support runs on email, chat and help centre, so help is available in more than one form
- Compare with Hertz Bahamas WiFi, whose car rental and transfers sit almost entirely outside ground transport
Cons
- Service, convenience or cross-border fees may apply on top of the fare, and Service, convenience or cross-border fees may apply confirms it
- Refunds and changes need Change or refund requests at least 24h before departure, so a late change is harder to unwind
- Support runs on email, chat and help centre only, with no phone line listed for urgent same-day problems
- Against Latam Travellers, which states 0 hidden fees, no contracts, this fee wording leaves more room for extras at checkout
Who it suits
- Backpackers stitching together bus and rail hops across Southeast Asia
- Travelers combining a ferry crossing with rail legs on the same trip
- People who want tickets in an app rather than scattered email confirmations
Who should look elsewhere
- Travelers who want a single published all-in price and nothing else, where Latam Travellers' 0 hidden fees, no contracts fits better
- Anyone booking only a long-distance coach trip, since FlixBus covers bus on its own
- Car-focused trips, as Hertz Bahamas WiFi lists car rental and transfers
Fees and cancellation
The fare you see is not always the whole cost. Service, convenience or cross-border fees may apply covers a trip in plain terms, and it is worth reading the terms page before you commit to a long chain of legs. Flexibility is the second consideration. Change or refund requests at least 24h before departure is the stated route for getting money back or moving a booking, so a trip with several connected legs leaves less room for a late change. Travelers who prefer to know the full amount upfront will find less clarity here than at a seller that advertises its fee position directly.
What you can book
Breadth is the reason to pick this kind of site, and flights, rail and bus covers the main ways people move between cities and countries. A single booking can mix a flight with a bus leg, a ferry hop and an airport transfer, which suits routes where no one operator sells the whole thing. A mobile app is available, so confirmations and bookings are held on the phone. The trade-off is that a broad list means the fee position can differ by operator, and the terms apply across all of it.
Who runs it
The site is operated by 12Go Asia Pte. Ltd., registered in Singapore, and it has been trading since 2012. A company of that age in the region has a track record of handling the ticketing side of multi-operator itineraries. Support runs on email, chat and help centre, which covers written help and a self-service option, and is the starting point for booking questions. No phone number is listed, so anything time-critical is worth raising in writing and keeping a record of.
How 12Go compares
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Frequently asked questions
What extra fees should I expect on top of the ticket price?+
Service, convenience or cross-border fees may apply is the published position, and it covers service, convenience and cross-border charges. Because the site sells flights, rail and bus from different operators, the charge that applies depends on which leg and which operator sit behind the booking. Read the terms for the specific route before paying.
How do I change or cancel a booking?+
Change or refund requests at least 24h before departure is the stated route, which means asking at least a day ahead of departure. With a chain of legs booked together, each one carries its own timing, so a change early in the trip can ripple through the rest. Raise it in writing so there is a record.
Can I book every leg of a multi-country trip in one place?+
Yes. flights, rail and bus spans flights, rail, bus, ferry, transfers, rail passes, tours and online travel agency bookings, so an itinerary can move from a flight to a bus to a ferry without changing site. Many of these routes have no single operator, which is the gap this kind of site fills.
Is there a mobile app for tickets?+
A mobile app is available for booking and holding confirmations on your phone. For a trip crossing several operators, that keeps every leg in one place rather than in a spread of email threads. Ticket details can then be shown at boarding without a connection.
Who operates the site and where are they based?+
The operator is 12Go Asia Pte. Ltd., registered in Singapore, and the business dates back to 2012. It is a company that resells tickets rather than running its own buses or trains, so the operator named on your voucher is the one that delivers the service.
How do I reach support if something goes wrong?+
Support runs on email, chat and help centre, which means email, live chat and a self-service help centre. Chat is the quickest of those for most booking questions. No phone line is listed, so if a leg is already in progress, get in writing and keep the reply.
Is 12Go a good fit for a short regional trip?+
It works well when the trip is a chain of ground legs rather than a single flight. Because flights, rail and bus includes rail, bus, ferry and transfers, a short regional hop can be assembled in one booking flow. The flexibility terms matter more on a tight itinerary, so plan connections with room to move.
How does this compare with booking a bus directly?+
A direct operator keeps you on bus alone, with one fare and one operator to deal with. A comparison site is the better route when the journey mixes modes, since no single operator sells flight plus rail plus ferry. The trade-off is that fees can apply, as Service, convenience or cross-border fees may apply notes.
Sources
- 12go.asia/en/about checked September 26, 2026
Backs: Founded, Headquarters, Products, Support channels
“12Go was founded in 2012 and incorporated in Singapore as 12Go Asia Pte., Ltd., serving travelers since 2013.”
- 12go.asia/en/terms checked September 26, 2026
Backs: Booking fees, Cancellation terms, Legal entity
“We may charge additional fees (where allowed by law) for facilitating your booking. These may include service, convenience, or cross-border transaction fees.”
- apps.apple.com/us/app/12go-train-bus-ferry-flight/id14920... checked September 25, 2026
Backs: Mobile app
“trackName=12Go Train Bus Ferry Flight; sellerName=12Go Asia Pte Ltd”
Compiled from 3 source pages, checked September 26, 2026. We did not open an account.