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City Game review

Updated September 29, 2026 · NomadCue Editorial Team · Facts checked September 29, 2026

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Our verdict

City Game suits travelers who want tours only and prefer to book through a browser with support by email chat phone and help centre email, chat and phone. The catalogue covers tours alongside 3 linked alternatives for transfers parking and other trip needs.

Key facts

Best for
Travelers seeking browser based tours with broad contact support
Products
Tours↗
Cancellation terms
Full refund within 30 days if not started↗
Mobile app
No↗
Official website
citygame.com

Facts checked September 29, 2026, 1 source

Pros and cons

Pros

  • Focused tour catalogue listed as tours keeps browsing centred on activities rather than unrelated travel extras.
  • Cancellation terms of Full refund within 30 days if not started give clarity for plans that have yet to start.
  • Support across email, chat and phone gives email, chat, phone and help centre routes for tour queries.
  • Tour depth under tours contrasts with Holiday Extras breadth across parking, hotels and lounges for activity led trips.

Cons

  • Catalogue stays limited to tours, so travelers needing hotels, transfers or parking must look elsewhere.
  • There is no Mobile app, described by Mobile app status, so planning stays browser based while on the move.
  • Tour only focus under tours feels narrow next to Holiday Extras with parking, hotels and lounges for wider trips.
City Game

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Scored 8.4 / 10 by NomadCue.

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Who it suits

  • Travelers planning activity led stays who want a dedicated tour catalogue under tours without extra categories.
  • Groups and couples who value varied help through email, chat and phone and clear terms of Full refund within 30 days if not started.
  • Browser based bookers who accept no Mobile app and still want phone access, unlike app led rivals.

Who should look elsewhere

  • Travelers who want lodging plus activities in the same basket, where Holiday Extras with parking, hotels and lounges fits wider planning.
  • Travelers who want tours plus transfers together, where CarmelLimo with transfers and tours keeps ground needs combined.

What you can book

City Game keeps the offer centred on tours shown as tours, which shapes the trade off you weigh when you compare activity depth against broader trip coverage. You get a focused catalogue aimed at guided activity and local discovery rather than a wide shelf with lodging, transport, or parking attached. That focus can simplify choice for travelers who arrive with transport and stay already arranged and who want to add guided activity without browsing unrelated categories. The browser based path matters here because there is no Mobile app, so you search, reserve, and review confirmations through the web experience on desktop or mobile browser. That setup suits travelers who are comfortable managing bookings through tabs and email confirmations and who do not want to install and maintain another program for occasional tours. It also places weight on clear tour descriptions, meeting details, timing, and inclusion notes, since you will rely on web pages and messages rather than app prompts and stored tickets. Against broader marketplaces, the appeal is clarity of purpose. You know the site is about tours, and you judge it on range of themes, availability, clarity of meeting points, and ease of amending or cancelling an activity booking. Travelers who want to bundle hotels, parking, lounges, or transfers in the same basket will feel the boundary quickly and may prefer a wider provider. Travelers who want a dedicated activity stop can appreciate the narrower path, provided the tour list matches the destination and travel style.

Who runs it

City Game is operated by City Game B.V. with home country shown as NL, which gives you a named operator behind terms, payments, and service delivery. You can trace accountability through that entity when you review conditions for changes, refunds, and conduct of tours. That clarity helps when you keep records, since confirmations, receipts, and messages can be linked to a defined business rather than an unnamed storefront. Support breadth adds practical reassurance around that structure, with contact available through email, chat and phone. You can use email for a written trail on amendments and refund requests, chat for quick clarification on timing or meeting points, phone for urgent issues close to start time, and help centre material for common queries about booking management. That mix suits tour travel, where small details such as pickup location, duration, inclusions, and language can affect the day. It also helps groups coordinate, since a member can call while another keeps chat notes for the party. The combination of a disclosed operator and varied contact routes frames what to expect. You deal with City Game B.V. under the rules tied to NL, and you reach help through email, chat and phone when plans shift. Travelers who value a named counterparty and several ways to ask for help will find that setup reassuring, while those who prefer community forums or in app messaging will need to work within the stated routes.

How City Game compares

Frequently asked questions

What can you book through City Game?+

City Game focuses on tours listed as tours for travelers who prefer activity booking without lodging or transport extras. You browse and reserve through the site and manage plans around that tour focus. If you need hotels or transfers, compare with broader options before you commit.

Does City Game offer a mobile app?+

There is no Mobile app for City Game, so you plan and book through the browser rather than through an installed program. That approach suits travelers who prefer desktop or mobile web access. For help on the move, you can reach support through email, chat and phone during your trip.

How does cancellation work for unused tours?+

Cancellation allows Full refund within 30 days if not started, which gives clear terms for unused bookings that have yet to begin. You should check start status before you request a refund and keep booking confirmation ready. This structure helps you plan tours with less concern about losing payment for changed schedules.

How can you contact City Game support?+

Support is available through email, chat and phone, giving you written and spoken routes plus self help resources. You can choose chat or email for records of changes, phone for urgent matters, or help centre articles for common queries. That breadth matters when tour timing or meeting points need clarification.

Who operates City Game and where is it based?+

The service is operated by City Game B.V. with home country listed as NL, so you know the legal entity behind your booking. You will see that entity on terms that govern payment and service delivery. Keep copies of confirmations and correspondence linked to that operator for your records.

When should you choose an alternative instead?+

City Game fits travelers who want tours only under tours and accept browser booking without Mobile app coverage. If you also need transfers, CarmelLimo offers transfers and tours in a broader mix. If you need parking hotels lounges and more, Holiday Extras covers parking, hotels and lounges for wider trip planning.

Sources

  • citygame.com/about-city-game checked September 29, 2026

    Backs: Mobile app, Cancellation terms, Products

    “No. City Games run in any modern smartphone browser.”

Compiled from 1 source page, checked September 29, 2026. We did not open an account.

Not confirmed yet: Booking fees.

City Game

City Game

Travelers seeking browser based tours with broad contact support

8.4/10Visit