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Trip.com review

Updated September 28, 2026 · NomadCue Editorial Team · Facts checked September 26, 2026

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Our verdict

Trip.com suits travellers who want a whole trip booked in one place, not a single leg. It runs to flights, rail and bus, answers on phone, chat and email, has a mobile app and has traded since 1999.

Key facts

Best for
Flights, hotels, transfers and packages on a single booking screen.
Products
Flights, Rail, Bus, Ferry, Cruise, Car-rental, Transfers, Hotels, Packages, Tours, Lounges↗
Cancellation terms
Free hotel cancel on involuntary flight change↗
Mobile app
Yes↗
Legal entity
Trip.com Travel Singapore Pte. Ltd.↗
Headquarters
Singapore↗
Founded
1999↗
Support channels
Phone, Chat, Email, Help-centre↗
Official website
trip.com

Facts checked September 26, 2026, 4 sources

Apps and profiles

Get the app
App Store
Elsewhere
WikidataWikipediaXLinkedInyoutube.com

Pros and cons

Pros

  • A single catalog for the whole trip: flights, rail and bus runs from flights and rail through hotels, transfers and lounges.
  • Support by phone, chat and email, so a phone call, chat, email or the help centre is there when an itinerary shifts.
  • It has a mobile app, so a booking can be held and changed away from a desktop.
  • Free hotel cancel on involuntary flight change softens a schedule change caused by the airline rather than by you.

Cons

  • Free hotel cancel on involuntary flight change applies to an involuntary flight change, so a change of plan sits outside it.
  • No single product focus: flights, rail and bus spreads attention across many categories, so a rail-only comparison reads thinner here.
  • A long list slows a narrow search: Hertz Bahamas WiFi lists car rental and transfers, so a car and transfer booking has fewer tabs to weigh.
Trip.com

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Scored 9.5 / 10 by NomadCue.

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Who it suits

  • Travellers who book flights, hotels and transfers together and want them in the same app.
  • Anyone pairing a flight with a package or a cruise, since flights, rail and bus covers both.
  • Trips with a tight connection to a hotel, given Free hotel cancel on involuntary flight change when the airline moves a flight.

Who should look elsewhere

  • Bus-only journeys: FlixBus sells bus and nothing else, so there is less to sift.
  • A car and transfer pickup in the Bahamas: Hertz Bahamas WiFi covers car rental and transfers only.
  • A simple regional flight and hotel pairing: MoMo carries flights, rail and bus and stops there.

Who runs it

Trip.com is run by Trip.com Travel Singapore Pte. Ltd., registered in Singapore and trading since 1999. Day to day help comes through phone, chat and email. Terms, cancellations and the support desk all trace to that same company rather than a reseller. Cancellations follow one policy, and Free hotel cancel on involuntary flight change applies when a flight is moved.

How Trip.com compares

Frequently asked questions

What can I book on Trip.com?+

The catalog runs to flights, rail and bus, so a flight or a rail ticket sits next to a hotel, a car rental, a transfer, a package or a tour, with ferries, cruises and lounges also listed.

Is there a mobile app for Trip.com?+

Yes, Trip.com has a mobile app, so bookings for flights, rail and bus can be opened, checked and changed away from a desktop. Support runs by phone, chat, email and the help centre under phone, chat and email.

What happens to my hotel if the airline moves my flight?+

Ask about Free hotel cancel on involuntary flight change, which covers a hotel booking when the flight change is not your doing. It applies to an involuntary change, so a trip you rearrange yourself sits outside it. On a longer journey that is the detail worth checking before you pay.

How do I get help from Trip.com?+

Support runs on phone, chat and email: phone, chat, email and a help centre, all listed for the same account. That mix matters for a booking that needs sorting away from your own internet, since a call or a chat does not depend on the connection you travelled on.

Who is behind Trip.com?+

The site is run by Trip.com Travel Singapore Pte. Ltd., registered in Singapore, and the brand has been trading since 1999. The same entity handles the terms, so a question about a booking or about Free hotel cancel on involuntary flight change reaches that company rather than an unnamed intermediary.

Can I book buses and trains on Trip.com?+

Yes, flights, rail and bus includes rail and bus alongside flights. If a trip is bus only, FlixBus is a simpler read, since its list is bus and nothing else sits around it to weigh.

How does Trip.com compare with MoMo?+

MoMo lists flights, rail and bus, so it covers a regional flight with rail, bus, a car or a hotel. Trip.com runs to flights, rail and bus, adding ferries, cruises, transfers, packages and lounges for a trip that crosses several modes.

Sources

Compiled from 4 source pages, checked September 26, 2026. We did not open an account.

Not confirmed yet: Booking fees.

Trip.com

Trip.com

Flights, hotels, transfers and packages on a single booking screen.

9.5/10Visit