Traveloka review

The catalogue is broad: flights, rail and bus. A trip can mix a flight, a rail or bus ticket, a rental car, an airport transfer, a hotel, a tour, a cruise or a rail pass, so you can build the whole journey from the same account instead of separate supplier sites.

A service or convenience fee may be added at the payment step, as Service/convenience fee may apply at payment states. It appears when you pay rather than in the search results, so read the total on screen before you confirm and leave a margin for each booking.

Refunds are set by the supplier rather than by the site, since Refund per airline/supplier policy; fees may apply. For a flight that means the airline's own policy, and for a hotel or tour the property or operator's, so check the cancellation terms for the specific product before you pay.

Yes, a mobile app is available, which suits travelers who book between meetings or at the airport. It carries the same range set out in flights, rail and bus, so searching, comparing and paying work the same way as on a desktop browser.

Support runs on email, chat and phone. You can pick phone, chat or email when a booking needs a person, or start with the help centre, which is faster for a straightforward change such as a name correction or a schedule check.

The site is operated by Traveloka Services Pte. Ltd. (201509260N), founded in 2012 and registered in Singapore. It is a booking platform rather than a carrier, so the airline, rail operator, hotel or tour operator supplies the actual service and sets its own terms.

It suits travelers booking several legs of a trip at once, since flights, rail and bus covers the transport, stay and activity side in a single account. It is a poor fit if you only want a bus ticket, where FlixBus keeps things simple with bus.

Yes. Car rental and transfers are part of flights, rail and bus, so a car can be added to a flight or hotel booking in the same trip. If you want a ground-only comparison, Hertz Bahamas WiFi covers car rental and transfers.