Updated September 28, 2026 ยท NomadCue Editorial Team
KAYAK vs Traveloka
Traveloka
Higher score in this comparison
KAYAK
What sets them apart
| Compare | KAYAKReviewSee alternativesSee alternatives | TravelokaReviewVisitVisit |
|---|---|---|
| Products | Flights, Hotels, Car rental, Packages, Cruise | Flights, Rail, Bus, Car rental, Transfers, Hotels, Tours, Cruise, Rail pass |
| Booking fees | No booking fee | Service/convenience fee may apply at payment |
| Cancellation terms | Handled by the travel provider | Refund per airline/supplier policy; fees may apply |
Same on both: Mobile app (Yes).
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Key differences
- Traveloka scores higher overall: 9.3 vs 9.0.
- Products: only KAYAK offers Packages.
- Products: only Traveloka offers Rail, Bus, Transfers.
- Support channels: only Traveloka offers Chat, Phone.
- Founded is lower at KAYAK: 2004 vs 2012.
- KAYAK is available in 49 more countries.
Our verdict on each
KAYAK
KAYAK suits families comparing flights, hotels and car rental in one search, with a mobile app for searching between the airport and the hotel desk. On the booking side: No booking fee, and cancellations are Handled by the travel provider. KAYAK Software Corporation has run it from the US since 2004.
Traveloka
Traveloka suits travelers who arrange a whole trip through a single app, covering flights, rail and bus instead of hopping between supplier sites. It has traded since 2012, and the trade-off is cost and control: a service or convenience fee may apply at payment, and refunds follow each airline or supplier's own policy.
Score breakdown
| Area | KAYAK | Traveloka |
|---|---|---|
| Offer | 9.0 | 9.6Higher |
| Trust | 9.0Higher | 8.5 |
How they place
| Ranking | KAYAK | Traveloka |
|---|---|---|
| Flights, trains and car rental | 279 of 521 | 63 of 521 |
| Cheap flights and airlines | 213 of 315 | 27 of 315 |
| Cruises and ferries | 76 of 118 | 15 of 118 |
| Car rental and car hire | 137 of 209 | 22 of 209 |
| Hotels and accommodation | 392 of 637 | 46 of 637 |
| Hotels and vacation rentals | 425 of 648 | 44 of 648 |
Every fact side by side
| Fact | KAYAK | Traveloka |
|---|---|---|
| Legal entity | KAYAK Software Corporation | Traveloka Services Pte. Ltd. (201509260N) |
| Headquarters | United States | Singapore |
| Founded | 2004Lower | 2012 |
| Support channels | Help centre, Email | Email, Chat, Phone, Help centreCovers more |
Pros and cons
KAYAK
Pros
- Covers flights, hotels and car rental in one search, so a flight, a hotel and a car can be weighed against each other.
- It adds No booking fee, so what you see is the fare or rate the travel provider quoted.
- It has a mobile app, so searching and comparing work between the airport, the hotel and the car hire desk.
Cons
- Support runs on help centre and email only, so a phone line or live chat is not part of the offer.
- Cancellations are Handled by the travel provider, so a refund is settled by the travel provider rather than by KAYAK.
- Searching is limited to flights, hotels and car rental, so a coach or rail ticket needs a different site.
Traveloka
Pros
- A single catalogue covers flights, rail and bus, so a flight, rail ticket, car hire, transfer and hotel can sit in the same trip.
- Support runs on email, chat and phone, giving you phone, chat, email or the help centre to sort a booking problem.
- A mobile app is available, so you can search, compare and pay without a desktop.
Cons
- A service or convenience fee may apply at payment: Service/convenience fee may apply at payment, so the total sits above the headline price.
- Cancellation follows the supplier rather than one house rule, since Refund per airline/supplier policy; fees may apply leaves the terms with the airline or provider.
Who each suits
KAYAK
Who it suits
- Families lining up a flight, a hotel and a car for the same trip in one search
- Travellers who want No booking fee on the booking side rather than a service charge from the site
- People who search mostly from a phone, since a mobile app is available
Who should look elsewhere
- Travellers after coach tickets only: FlixBus sells bus and nothing wider, so the choice is simpler.
- Anyone booking a rental car or an airport transfer on its own: Hertz Bahamas WiFi covers car rental and transfers directly.
- Shoppers who want a fee pledge in writing: Latam Travellers states 0 hidden fees, no contracts.
Traveloka
Who it suits
- Travelers building a multi-stop trip who want flights, rail, buses, car hire and hotels handled together.
- People who book on the move, since a mobile app is available.
- Anyone who wants a person on the other end, with support on email, chat and phone.
Who should look elsewhere
- FlixBus, if bus tickets are all you need, since FlixBus covers bus and keeps the choice small.
- Hertz Bahamas WiFi, if you only want a rental car and a transfer, since Hertz Bahamas WiFi lists car rental and transfers.
- Latam Travellers, if a clear fee promise settles it for you, given 0 hidden fees, no contracts.
Country by country
| Country | KAYAK | Traveloka |
|---|---|---|
| Argentina | Yes | No |
| Austria | Yes | No |
| Belgium | Yes | No |
| Bolivia | Yes | No |
| Brazil | Yes | No |
| Canada | Yes | No |
| Chile | Yes | No |
| Colombia | Yes | No |
8 of 58 countries where either is available.
Questions about each
KAYAK
Does KAYAK charge a booking fee?+
KAYAK adds No booking fee on top of the price displayed, so the fare or rate you see is the one the travel provider quoted. Extras such as bags or a deposit are set by the airline, hotel or hire company.
What can be booked through KAYAK?+
The range covers flights, hotels and car rental, so a flight, a hotel, a car, a holiday package and a cruise can be compared in one session. KAYAK is a booking site rather than a travel provider, so the trip is arranged with the company you pick.
Traveloka
What can I book on Traveloka?+
The catalogue is broad: flights, rail and bus. A trip can mix a flight, a rail or bus ticket, a rental car, an airport transfer, a hotel, a tour, a cruise or a rail pass, so you can build the whole journey from the same account instead of separate supplier sites.
Does Traveloka charge a booking fee?+
A service or convenience fee may be added at the payment step, as Service/convenience fee may apply at payment states. It appears when you pay rather than in the search results, so read the total on screen before you confirm and leave a margin for each booking.
Other options to compare
Traveloka
KAYAK