Updated September 28, 2026 ยท NomadCue Editorial Team
GetYourGuide vs Traveloka
GetYourGuide
Traveloka
Higher score in this comparison
GetYourGuide vs Traveloka: the differences
| Compare | GetYourGuideReviewVisitVisit | TravelokaReviewVisitVisit |
|---|---|---|
| Products | Tours, OTA | Flights, Rail, Bus, Car rental, Transfers, Hotels, Tours, Cruise, Rail pass |
| Cancellation terms | Free cancellation up to 24 hours before | Refund per airline/supplier policy; fees may apply |
| Booking fees | Not confirmed | Service/convenience fee may apply at payment |
Same on both: Mobile app (Yes).
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Key differences
- Traveloka scores higher overall: 9.3 vs 8.9.
- Products: only GetYourGuide offers OTA.
- Products: only Traveloka offers Flights, Rail, Bus.
- Support channels: only Traveloka offers Chat.
- Founded is lower at GetYourGuide: 2009 vs 2012.
Our verdict on each
GetYourGuide
GetYourGuide suits travellers who book tours and activities and want room to change plans. Founded in 2009 and run by GetYourGuide Deutschland GmbH, it pairs a mobile app with help by email, phone and help centre, and bookings carry Free cancellation up to 24 hours before.
Traveloka
Traveloka suits travelers who arrange a whole trip through a single app, covering flights, rail and bus instead of hopping between supplier sites. It has traded since 2012, and the trade-off is cost and control: a service or convenience fee may apply at payment, and refunds follow each airline or supplier's own policy.
Score breakdown
| Area | GetYourGuide | Traveloka |
|---|---|---|
| Offer | 9.0 | 9.6Higher |
| Trust | 8.7Higher | 8.5 |
How they place
| Ranking | GetYourGuide | Traveloka |
|---|---|---|
| Hotels and accommodation | 81 of 637 | 46 of 637 |
| Things to do | 61 of 298 | 44 of 298 |
| Tours and attractions | 48 of 346 | 36 of 346 |
Every fact side by side
| Fact | GetYourGuide | Traveloka |
|---|---|---|
| Legal entity | GetYourGuide Deutschland GmbH | Traveloka Services Pte. Ltd. (201509260N) |
| Headquarters | Germany | Singapore |
| Founded | 2009Lower | 2012 |
| Support channels | Email, Phone, Help centre | Email, Chat, Phone, Help centreCovers more |
Pros and cons
GetYourGuide
Pros
- Bookings carry Free cancellation up to 24 hours before, so a delayed plan can still be changed.
- A mobile app, so tours and activities can be planned and paid for away from a desk.
- Help by email, phone and help centre, so a call is possible rather than an email thread alone.
Cons
- The range is tours and ota, so flights, rail, ferries and hotels sit outside the basket.
- Support runs on email, phone and help centre, with no live chat line listed.
Traveloka
Pros
- A single catalogue covers flights, rail and bus, so a flight, rail ticket, car hire, transfer and hotel can sit in the same trip.
- Support runs on email, chat and phone, giving you phone, chat, email or the help centre to sort a booking problem.
- A mobile app is available, so you can search, compare and pay without a desktop.
Cons
- A service or convenience fee may apply at payment: Service/convenience fee may apply at payment, so the total sits above the headline price.
- Cancellation follows the supplier rather than one house rule, since Refund per airline/supplier policy; fees may apply leaves the terms with the airline or provider.
Who each suits
GetYourGuide
Who it suits
- Travellers who plan around a tour, a guide or an activity in the city they are visiting.
- People who want one place to compare activities and pay for booked experiences.
- Families whose dates shift, since bookings carry Free cancellation up to 24 hours before.
Who should look elsewhere
- Travellers who need flights, rail, buses, car hire and hotels: MoMo lists flights, rail and bus.
- Anyone planning ferries, transfers or rail passes: 12Go lists flights, rail and bus.
- Cruise and package shoppers: WayAway lists flights, rail and bus.
Traveloka
Who it suits
- Travelers building a multi-stop trip who want flights, rail, buses, car hire and hotels handled together.
- People who book on the move, since a mobile app is available.
- Anyone who wants a person on the other end, with support on email, chat and phone.
Who should look elsewhere
- FlixBus, if bus tickets are all you need, since FlixBus covers bus and keeps the choice small.
- Hertz Bahamas WiFi, if you only want a rental car and a transfer, since Hertz Bahamas WiFi lists car rental and transfers.
- Latam Travellers, if a clear fee promise settles it for you, given 0 hidden fees, no contracts.
Country by country
| Country | GetYourGuide | Traveloka |
|---|---|---|
| Australia | No | Yes |
| Indonesia | No | Yes |
| Japan | No | Yes |
| Malaysia | No | Yes |
| Philippines | No | Yes |
| Singapore | No | Yes |
| South Korea | No | Yes |
| Thailand | No | Yes |
8 of 9 countries where either is available.
Questions about each
GetYourGuide
What can I book on GetYourGuide?+
The site sells tours and also works as an online travel agency, which is how tours and ota lists it. That means activities, guides and booked experiences rather than the whole transport chain. Travellers who also need flights, rail or hotels will be shopping on more than one site.
Is there an app for planning on the move?+
Yes, GetYourGuide has a mobile app for browsing tours and completing bookings away from a desk. The app is published under GetYourGuide Deutschland GmbH, the company that operates the site, so the listings and the terms line up with the browser version.
Traveloka
What can I book on Traveloka?+
The catalogue is broad: flights, rail and bus. A trip can mix a flight, a rail or bus ticket, a rental car, an airport transfer, a hotel, a tour, a cruise or a rail pass, so you can build the whole journey from the same account instead of separate supplier sites.
Does Traveloka charge a booking fee?+
A service or convenience fee may be added at the payment step, as Service/convenience fee may apply at payment states. It appears when you pay rather than in the search results, so read the total on screen before you confirm and leave a margin for each booking.