WestgateResorts review
Updated September 30, 2026 · NomadCue Editorial Team · Facts checked September 30, 2026
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Our verdict
WestgateResorts suits families who want a single resort company to run a self-drive holiday, with hotels and packages listed together and a mobile app for the stay. The trade-off is the resort fee of USD 14.99-49.99 resort fee per room per night on every room night, which keeps such trips anchored to its own resorts.
Key facts
- Best for
- Families booking a self-drive resort holiday with a single company for rooms, packages and support.
- Products
- Hotels, Packages↗
- Booking fees
- USD 14.99-49.99 resort fee per room per night↗
- Cancellation terms
- Free cancel 72h before; 1 night penalty↗
- Mobile app
- Yes↗
- Legal entity
- Central Florida Investments, Inc. and Westgate Resorts, LTD↗
- Headquarters
- United States↗
- Founded
- 1982↗
- Support channels
- Phone, Email, Help-centre↗
- Official website
- westgateresorts.com
Facts checked September 30, 2026, 5 sources
Pros and cons
Pros
- Hotels and packages are listed together, so a room and a holiday bundle are booked in the same flow, which suits families planning as a group (hotels and packages).
- A mobile app is available, so the practical parts of a group trip can be run from a phone.
- Support reaches guests on phone, email and help centre, which matters when a group holds several rooms and has different questions.
Cons
- Every room night carries a resort fee of USD 14.99-49.99 resort fee per room per night, so a longer stay adds that charge again.
- Products cover hotels and packages only, where Emirates covers flights, hotels and tours in the same basket and can add a flight or a car alongside the room.
Who it suits
- Families booking a self-drive resort holiday who want rooms and packages from a single company
- Groups with several rooms who value a single support contact and an app over a wide product list
- Travellers who book ahead and accept a known fee rather than chase a low headline rate
Who should look elsewhere
- Trips that need a flight, a transfer or a car hire in the same basket, where Emirates covers flights, hotels and tours
- Groups that expect to change plans close to the date, given the penalty in Free cancel 72h before; 1 night penalty
- Travellers shopping the widest product list, where Intrepid Travel and Čedok cover packages, tours and cruise and flights, packages and tours
Fees and cancellation
Booking carries a resort fee of USD 14.99-49.99 resort fee per room per night. Because that charge sits on every room, every night, a longer stay repeats it rather than absorbing it, and a group booking several rooms pays it on each room. The fee itself runs across a range, so the exact amount depends on the property and the rate, which makes a line by line read of the quote worthwhile before a family commits. Cancellation is set out plainly: Free cancel 72h before; 1 night penalty. A group that cancels inside that window should expect to lose a night, while a cancellation further ahead keeps more of the money. For a booking that covers several rooms plus a package, knowing the terms before payment is the practical step, because the penalty applies to the reservation as booked.
What you can book
The booking range is focused rather than broad. Products cover hotels and packages, which is the core of what a family wants from a resort company: a room, and a holiday built around that room. Specials sit alongside standard rates, so a family can weigh a plain room against a bundled stay in the same place. A mobile app is available, so the details of the booking live in a phone rather than in a folder of emails. That matters for group travel, where a shared room type and a shared arrival time are the details most often asked about. Width is the trade-off to weigh. Emirates covers flights, hotels and tours and Intrepid Travel covers packages, tours and cruise, so a trip that needs a flight, a transfer or a car alongside the room has more to work with elsewhere. A family whose holiday is a self-drive week in a single destination has less need for that.
Who runs it
The brand trades as Westgate Resorts, and the legal entity behind the booking terms is Central Florida Investments, Inc. and Westgate Resorts, LTD. Its headquarters are in the United States, and it has been operating since 1982, a long record for a resort company and worth weighing for anyone placing a large group booking. Support is available on phone, email and help centre, covering phone, email and a help centre. A phone line matters more here than on a broad booking site, because a stay on a resort property tends to raise questions that are easier to answer while a guest is at the property than days later by email. The legal entity and the headquarters country are the two details a group organiser should note before paying, since they identify who sits on the other side of the booking.
How WestgateResorts compares
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Frequently asked questions
What does a booking cost in fees?+
Booking adds a resort fee of USD 14.99-49.99 resort fee per room per night, charged per room per night. The amount sits in a range, so the final figure depends on the property and the rate chosen. It is worth reading the fee on a quote before a group pays, because it returns on every night of the stay.
What happens if a group cancels?+
Cancellation follows Free cancel 72h before; 1 night penalty. A booking cancelled inside the stated window carries a penalty of a night, while an earlier cancellation costs less. A group holding several rooms should check how the penalty applies across the whole reservation before paying a deposit.
Can I book flights or car hire with the hotel?+
Products cover hotels and packages only, which keeps a booking focused on a self-drive resort holiday. A trip that needs a flight, a transfer or a car alongside the room is served better by Emirates, where flights, hotels and tours includes those under a single booking.
Is there an app for the stay?+
Products cover hotels and packages, and a mobile app is available to carry the stay. That puts room details, arrival information and the contacts to call in a phone rather than in a folder of emails, which suits a family planning together before the trip.
Who runs the company behind the booking?+
The booking terms are held by Central Florida Investments, Inc. and Westgate Resorts, LTD, a named legal entity rather than a trading name alone. The company is based in the United States and has operated since 1982, which is a useful check for anyone placing a large group booking.
How do I reach customer service?+
Support runs on phone, email and help centre, covering phone, email and a help centre. For a stay at the property a phone call is usually the quicker route, while the help centre suits questions that come up before the trip begins.
Who does this kind of booking suit?+
The range suits families and groups who want rooms and packages from a single resort company and will drive to the destination, since hotels and packages keeps both together. It also suits those who book ahead and accept a resort fee of USD 14.99-49.99 resort fee per room per night in exchange for a single point of contact, rather than shopping a low headline rate across several sites.
Is it a good fit for a group changing plans late?+
Not ideal, because Free cancel 72h before; 1 night penalty attaches a penalty to a cancellation inside the stated window. Groups whose plans may shift should either book with more notice or price the penalty into their plan before paying, since it applies to the reservation as booked.
Sources
- westgateresorts.com/about checked September 30, 2026
Backs: Founded, Headquarters
“Founded by David Siegel in 1982, Westgate Resorts has grown into the largest privately-held corporation in Central Florida”
- westgateresorts.com/customer-service checked September 30, 2026
Backs: Support channels
“Rental Guest Contact Number: 888-852-2959”
- westgateresorts.com/specials checked September 30, 2026
Backs: Products
“Exclusive Hotel Deals & Vacation Packages at Westgate Resorts”
- westgateresorts.com/terms-and-conditions checked September 30, 2026
Backs: Booking fees, Cancellation terms, Legal entity
“The nightly Room Rate does not include Taxes, Resorts Fees, Parking Fees, Activity Fees, Water Park Entry Fees”
- westgateresorts.com/westgate-app checked September 30, 2026
Backs: Mobile app
“Download the FREE Westgate Resorts Mobile App for Owners, Renters, Vacation Lovers”
Compiled from 5 source pages, checked September 30, 2026. We did not open an account.
WestgateResorts
Families booking a self-drive resort holiday with a single company for rooms, packages and support.