TUI review
Updated September 28, 2026 · NomadCue Editorial Team · Facts checked September 26, 2026
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Our verdict
TUI puts the whole trip in one basket: flights, hotels, car rental, transfers, packages, tours and cruise lines all bookable in one place. It suits travelers who would rather deal with one operator than stitch a trip together across several sites, and the group has been trading since 1968.
Key facts
- Best for
- One site for flights, hotels, transfers and packages, plus a free cancellation window in DE and AT (free cancellation up to 3 days after booking (DE, AT)).
- Products
- Flights, Car-rental, Transfers, Hotels, Packages, Tours, Cruise↗
- Cancellation terms
- free cancellation up to 3 days after booking (DE, AT)↗
- Mobile app
- Yes↗
- Legal entity
- TUI AG↗
- Headquarters
- Germany↗
- Founded
- 1968↗
- Support channels
- Phone, Email↗
- Official website
- tuigroup.com
Facts checked September 26, 2026, 4 sources
Apps and profiles
Pros and cons
Pros
- One basket for flights, car rental and transfers keeps the flight, the hotel and the transfer in a single checkout.
- Free cancellation is part of the deal, with free cancellation up to 3 days after booking (DE, AT).
- A mobile app is available, so bookings and changes stay on your phone between airport, hotel and transfer.
- Phone and email sit behind every booking (phone and email).
Cons
- Support runs on phone and email only, without live chat.
- Cancellation terms are market specific: free cancellation up to 3 days after booking (DE, AT).
- Rail and bus sit outside flights, car rental and transfers, so a rail-heavy route needs a second site.
Who it suits
- Travelers booking a whole holiday in one place, from flight to hotel to transfer.
- Anyone who wants a mobile app for handling bookings away from a desk.
- Bookers in DE or AT who like a free cancellation window, since free cancellation up to 3 days after booking (DE, AT).
Who should look elsewhere
- FlixBus, if a bus ticket is all you need, since FlixBus covers bus on its own.
- MoMo, if trains and coaches carry the trip, since MoMo lists flights, rail and bus.
- Hertz Bahamas WiFi, if you only want a car rental or transfer quote, since it covers car rental and transfers.
The company behind it
The company behind TUI is TUI AG, based in Germany and trading since 1968. It is a large travel group rather than a small reseller, and the people you contact about a booking reach the group itself. Support runs on phone and email, so a question about a package, a hotel or a transfer stays inside one organisation from search through to arrival.
How TUI compares
9.3 vs 8.5
9.3 vs 8.9
9.3 vs 8.7
9.3 vs 8.5
9.3 vs 8.8- 9.3 vs 8.5
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9.3 vs 9.1
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9.3 vs 9.1- 9.3 vs 9.1
9.3 vs 8.9
9.3 vs 8.8- 9.3 vs 8.5
- 9.3 vs 8.5
- 9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.5
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9.3 vs 8.5
9.3 vs 8.5- 9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.5
Where TUI is available
Countries from the brand (Source, checked September 26, 2026)
Frequently asked questions
What can I book on TUI in one place?+
flights, car rental and transfers all sit under one roof, so a flight can be booked alongside hotels, car rental, transfers, packages, tours and cruise lines without opening another site. The same basket works for a short break or a longer trip, and the group behind it has been trading since 1968.
Can I cancel a TUI booking for free?+
free cancellation up to 3 days after booking (DE, AT). The window and the markets it applies to are tied together, so a booking placed outside those markets may follow different terms. Read the cancellation line on your own checkout before paying rather than assuming the same cover applies everywhere.
Does TUI have a mobile app?+
Yes, TUI has a mobile app, so bookings, changes and travel details stay on your phone between airport, hotel and transfer. For anything the app does not handle, support runs on phone and email, which is the same route available for changes made on desktop.
How do I reach TUI if a trip goes wrong?+
Support runs on phone and email, so a phone call or email is the route for anything concerning an existing booking. The group behind the site is TUI AG in Germany, and it has been trading since 1968, which matters when a delay needs sorting while you are abroad.
Does TUI sell rail or bus tickets?+
Rail and bus do not appear in flights, car rental and transfers, so a rail-heavy route needs a second booking site. MoMo covers flights, rail and bus when trains and coaches are the main part of the plan, and FlixBus covers bus for coach travel on its own.
Who does TUI suit?+
TUI suits travelers who want one basket for a whole trip rather than a single leg. The mix in flights, car rental and transfers covers a flight, a hotel, a car and the transfer between them, and the company behind it has been trading since 1968, so a change mid-trip stays with one counterparty.
Is TUI a large operator?+
It is a large group: TUI AG is based in Germany and has been trading since 1968. That scale shows in the breadth of flights, car rental and transfers, which spans an entire holiday rather than one transport mode, and in the fact that support reaches you by phone as well as email.
How does TUI compare with a ground transport site?+
Compare the product lists first. TUI covers flights, car rental and transfers, Hertz Bahamas WiFi covers car rental and transfers and MoMo covers flights, rail and bus. If your trip is mostly flights, hotels and transfers, TUI holds the wider basket, while a car or coach leg is TUI's thinner side.
Sources
- tui.com checked September 26, 2026
Backs: Cancellation terms, Products
- tuigroup.com/en checked September 26, 2026
Backs: Mobile app
“With the TUI App”
- tuigroup.com/en/about-us checked September 26, 2026
Backs: Founded
“The journey began in December 1968 when several German tour operators joined forces to form Touristik Union International”
- tuigroup.com/en/imprint checked September 26, 2026
Backs: Headquarters, Legal entity, Support channels
“Karl-Wiechert-Allee 23 30625 Hannover Germany”
Compiled from 4 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Booking fees.
Related by the facts
TUI
One site for flights, hotels, transfers and packages, plus a free cancellation window in DE and AT (free cancellation up to 3 days after booking (DE, AT)).