TUI Nederland review

The catalogue covers flights, hotels and packages in one place, so a flight, the stay and the excursions around it can sit in the same basket. Packages are the natural fit, and transfers cover the arrival leg from the airport to the hotel.

There is a mobile app, and it carries the same catalogue in flights, hotels and packages, so flights, hotels and packages can be checked and changed away from a laptop. Help inside the app runs on chat, which is chat, so anything chat cannot settle is worth raising before departure.

Support runs on chat, so live chat is the channel for a booking that needs attention, whether that is a flight time change or a transfer pickup. No phone or email address is listed alongside it, so it is worth opening the chat early and having the booking reference to hand.

The booking is with TUI Nederland N.V., the Dutch operating entity named on the app, rather than a broker who passes the booking on. Its base is NL, so terms, cancellation rules and the dispute route follow Dutch practice, and the conditions for the specific product are the ones to read before paying.

Not within flights, hotels and packages, which runs from flights and hotels to packages, tours, transfers and cruise. A traveller who needs a train, a coach or a hire car alongside the flight will find more in flights, rail and bus, where rail, bus and car rental sit next to flights, hotels and tours.

The range is much broader here, because flights, hotels and packages covers a whole trip rather than a single leg. A coach traveller is better served by bus, and someone who needs a car and a transfer will find car rental and transfers more direct. Neither sets out a full holiday basket.

Cruise sits inside flights, hotels and packages, so a sea holiday can be arranged without opening another account. The rest of the trip comes from the same catalogue, so flights, the stay and the cruise share one basket. A holiday that pairs a cruise with a rail or coach leg is not covered here.