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The Palace Company review

Updated September 30, 2026 · NomadCue Editorial Team · Facts checked September 30, 2026

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Our verdict

The Palace Company is a short list resort booking service for families who want rooms, a holiday bundle and transfers handled in a single basket. Its hotels, packages and transfers keep the choice easy to weigh, at the cost of everything a mixed transport trip would still need.

Key facts

Best for
A single basket covering hotels, a package and transfers for a resort trip.
Products
Hotels, Packages, Transfers↗
Mobile app
Yes↗
Legal entity
PR Global Reservations LLC↗
Support channels
Help-centre↗
Official website
thepalacecompany.com

Facts checked September 30, 2026, 2 sources

Apps and profiles

Elsewhere
WikidataLinkedIn

Pros and cons

Pros

  • The range covers the shape of a resort trip: hotels, packages and transfers, so a family can set the property, the holiday bundle and the journey on either side of the stay in one place.
  • A mobile app is offered, so confirmations and changes live on a phone rather than in a folder of messages, which helps a group moving between rooms and destinations.
  • The choice stays easy to narrow. Emirates lists flights, hotels and tours, so a family already fixed on flights and a property has fewer lines to read here.
  • Packages sit alongside hotels in hotels, packages and transfers, so a longer holiday can be bundled under one booking instead of stitched together from separate reservations.

Cons

  • Support runs on help centre only, so a group with a change to make on the ground depends on reading answers rather than reaching a person.
  • The range stops at hotels, packages and transfers, where Intrepid Travel also lists packages, tours and cruise, so trips built around rail, cruise or group tours need a second operator.
  • Terms sit with PR Global Reservations LLC, so anyone comparing flexibility across brands has to read that entity's conditions before paying, rather than relying on the brand name.
The Palace Company

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Scored 8.5 / 10 by NomadCue.

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Who it suits

  • Families who want the stay, the bundle and the transfers settled in a single basket before they fly
  • Groups that keep bookings and changes on a phone through a mobile app
  • Travellers who would rather weigh a short list of properties than browse a wide catalogue

Who should look elsewhere

  • Anyone who wants flights, tours or rail in the same basket, which Čedok covers with flights, packages and tours
  • Groups planning parking, lounges or car hire at the destination, which Emirates lists with flights, hotels and tours
  • Travellers building a multi country trip around rail and cruise, which Intrepid Travel covers with packages, tours and cruise

What you can book

The Palace Company sells hotels, packages and transfers, and that short list is the whole proposition. Hotels set where the family stays, so the property is the anchor and the rest of the trip is built around it rather than the other way round. Packages carry the most weight for a group, because rooms and the holiday around them can sit under a single booking instead of a patchwork of separate reservations. Transfers close the loop, covering the movement on either side of the stay, which is the part most often argued about with children in a taxi queue. A mobile app is offered, so the booking, the confirmation and any later change can live in one place instead of across a set of message threads. What the range does not do is widen the search: it ends at hotels, packages and transfers, so a family assembling a trip across several countries still needs a second operator for flights, rail or tours.

Who runs it

Bookings are handled by PR Global Reservations LLC, the entity named in the group's privacy terms, which is worth knowing before a family compares cancellation rules across several brands. Support runs on help centre, and that is the channel listed, so most questions get answered by reading rather than by speaking to someone. For a group holding several rooms on one long holiday, a self service model can mean the family works through a change on a phone screen while a transfer is waiting outside. The practical takeaway is to read the package conditions for the specific property before paying, because the entity and the help centre are the commitments named in the setup, and the wording on changes, minimum stays and deposits sits in the terms attached to the booking.

How The Palace Company compares

Frequently asked questions

What exactly can The Palace Company book?+

The range is hotels, packages and transfers, which covers the main parts of a resort trip. Hotels set where the family stays, packages bundle a holiday around the property, and transfers handle the journey on either side of it. Anything outside that set, such as flights or rail, gets arranged elsewhere.

Is there a mobile app for managing the booking?+

A mobile app is offered, so confirmations, room details and changes can be kept on a phone rather than in printed papers or long email threads. It runs alongside hotels, packages and transfers, so the stay, the package and the transfer details sit in the same place. For a family holding several rooms, a shared itinerary view is the practical reason to install it.

How do I get help if a booking goes wrong?+

Support runs on help centre, and it is the channel listed, which means working through a help centre rather than a phone call or a live chat. Questions get answered by reading the answers yourself. Groups with a tight connection and a change to make on arrival should plan to fix it that way.

Who is the legal entity behind the booking?+

The booking sits with PR Global Reservations LLC, the entity named in the group's privacy terms. That is the name to look for in the terms and conditions attached to a package, and the name a family should read before paying, because cancellation and change rules are set there rather than at brand level.

Can I add flights or a rail journey to the same booking?+

Not within hotels, packages and transfers, which stops at hotels, packages and transfers. Emirates lists flights, hotels and tours, so a family that wants the flight and the stay handled together has a broader basket to shop in. The Palace Company suits travellers who have already sorted the journey and want the resort side settled well.

How does it compare with Emirates for a family holiday?+

Emirates covers flights, hotels and tours, a much wider basket, while The Palace Company concentrates on hotels, packages and transfers. A family with a fixed flight and a long resort stay may prefer the narrower range, because the property choice is easier to weigh. A family wanting parking, a lounge or a car at the destination will find those under Emirates.

Can a group change a date or split a booking?+

Changes run through help centre, so the wording on a group's terms matters more than the size of the booking. A single large reservation and several separate ones are treated differently in most packages, and the conditions attached to PR Global Reservations LLC set the ground rules. Ask before booking if dates are likely to move.

Is it a good fit for a trip built around rail and cruise?+

Not for that shape of trip. Intrepid Travel lists packages, tours and cruise, which is built around rail, cruise and group tours rather than a resort stay. The Palace Company covers hotels, packages and transfers, so a trip with legs in several countries is better assembled with an operator that carries the transport as well as the accommodation.

Sources

Compiled from 2 source pages, checked September 30, 2026. We did not open an account.

Not confirmed yet: Booking fees.

The Palace Company

The Palace Company

A single basket covering hotels, a package and transfers for a resort trip.

8.5/10Visit