Your cookie choices

We use necessary cookies to make this site work. With your permission, analytics cookies help us understand usage and marketing cookies support advertising.

You can reject non-essential cookies and still use the site. Change your choices anytime in Cookie settings.

Cookie settingsCookie policy

The Excellence Collection review

Updated September 29, 2026 · NomadCue Editorial Team · Facts checked September 29, 2026

We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings. Partners with a live offer in your country come first, then every other brand by score.

Our verdict

The Excellence Collection suits travelers focused purely on hotel stays rather than bundled flights and tours, with cancellation terms listed as Free cancellation up to 24 hours before for added flexibility.

Key facts

Best for
Hotel focused stays with clear cancellation terms
Products
Hotels↗
Booking fees
Service fee may apply, non-refundable↗
Cancellation terms
Free cancellation up to 24 hours before↗
Mobile app
Yes↗
Legal entity
MARENA INTRACORP B.V. INC↗
Support channels
Email, Phone↗
Official website
theexcellencecollection.com

Facts checked September 29, 2026, 3 sources

Apps and profiles

Get the app
Google Play
Elsewhere
LinkedInXfacebook.cominstagram.comyoutube.com

Pros and cons

Pros

  • Hotel focused catalog listed as hotels for lodging led planning
  • Cancellation terms listed as Free cancellation up to 24 hours before, giving room to adjust plans
  • Support through email and phone by email and phone, plus mobile app access

Cons

  • Booking fees run Service fee may apply, non-refundable, so added service charges may apply at checkout
  • Support runs on email and phone only, by email and phone

Ready to try The Excellence Collection?

Scored 8.5 / 10 by NomadCue.

Visit

Who it suits

  • Travelers focused on hotels rather than Booking.com style bundles covering flights, car rental and transfers
  • Travelers wanting phone support for lodging versus Duinrell style park stays covering hotels, campsites and tours

Who should look elsewhere

  • Travelers needing flights plus lodging may prefer Emirates for catalog at flights, hotels and tours
  • Travelers wanting campsites and tours together may prefer Duinrell for catalog at hotels, campsites and tours

The company behind it

Bookings are handled under MARENA INTRACORP B.V. INC, which sets the legal terms behind each reservation. Day to day help is available through email and phone by email and phone for questions on reservations, changes and paperwork. Checking the legal entity name on the confirmation helps keep records clear, while saving support contacts before travel keeps assistance within reach during the stay.

How The Excellence Collection compares

Frequently asked questions

What can you book with The Excellence Collection+

The catalog covers hotels for lodging led planning. That focus suits travelers arranging transport separately while keeping hotel choice central. Broader bundles with flights or tours sit with alternatives such as catalog at flights, car rental and transfers for wider trips.

Does The Excellence Collection charge booking fees+

Booking fees run Service fee may apply, non-refundable. That means a service charge may be added to a reservation and that charge is non refundable. Review the fee line before payment so the total reflects room charges plus any service amount shown.

How flexible is cancellation+

Cancellation terms are listed as Free cancellation up to 24 hours before. That structure gives room to adjust plans when schedules shift close to arrival. Always check rate rules on the confirmation, since specific rooms may carry different conditions for changes.

How can you contact customer support+

Support is available through email and phone by email and phone. Those channels cover questions on reservations, changes and paperwork before and during travel. Keep confirmation details ready before contacting support so the team can locate the booking quickly.

Is there a mobile app for managing bookings+

Mobile app access is available for managing stays while traveling. For direct help travelers can also reach support through email and phone by email and phone. Using the app alongside saved confirmation details keeps reservation updates within easy reach.

Who operates The Excellence Collection+

Bookings are provided under MARENA INTRACORP B.V. INC. That entity appears in the legal terms and sets responsibility for the reservation contract. Keep the legal name with travel records and review published terms before payment for clarity on fees and changes.

Sources

Compiled from 3 source pages, checked September 29, 2026. We did not open an account.

The Excellence Collection

Hotel focused stays with clear cancellation terms

8.5/10Visit