Resorts World Genting review
Updated September 28, 2026 · NomadCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Resorts World Genting books stays, packages and tours for one resort destination, with a mobile app and support on chat, email and phone. It suits travellers planning a resort trip and comparing prices in one place. It does not suit anyone who needs flights, rail or bus tickets booked in the same place.
Key facts
- Best for
- Travellers booking a resort stay, package or tour rather than transport tickets
- Products
- Hotels, Packages, Tours↗
- Mobile app
- Yes↗
- Legal entity
- Genting Malaysia Berhad (198001004236 / 58019-U)↗
- Headquarters
- Malaysia↗
- Founded
- 1980↗
- Support channels
- Chat, Email, Phone↗
- Official website
- rwgenting.com
Facts checked September 26, 2026, 4 sources
Apps and profiles
- Elsewhere
- WikidataLinkedInXfacebook.com
Pros and cons
Pros
- Products are hotels, packages and tours, so a stay, a package and a tour can be arranged in one booking flow
- A mobile app is available for browsing and booking on the move
- Support runs on chat, email and phone, giving a choice of channel
- The company behind the brand has traded since 1980
Cons
- Products are hotels, packages and tours, with no flights, rail or bus tickets in the same basket
- Compared with MoMo, which sells flights, rail and bus, the range is narrower
- Support runs on chat, email and phone only, with no help centre or community forum listed
Who it suits
- Travellers booking a resort stay, package or tour in one place
- People who prefer a mobile app for planning and booking
- Travellers who want a single support contact across chat, email and phone
Who should look elsewhere
- Travellers who want flights, rail or bus tickets booked alongside a stay, where MoMo or WayAway cover more ground
- Travellers planning a multi-country trip who need a site with flights, rail and bus
The company behind it
Resorts World Genting is run by Genting Malaysia Berhad (198001004236 / 58019-U), which has been trading since 1980 and is headquartered in Malaysia. Booking runs through its own channels rather than a third party marketplace, and the brand is behind its own mobile app. Buyers who need help before or after booking can reach the sales and reservations team on chat, email and phone, which covers chat, email and phone.
How Resorts World Genting compares
9.3 vs 8.5
9.3 vs 8.9
9.3 vs 8.7
9.3 vs 8.5
9.3 vs 8.8- 9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.4
9.3 vs 8.4
9.3 vs 8.4
9.3 vs 8.5
9.3 vs 9.6
9.3 vs 9.5
9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.7
9.3 vs 9.5
9.3 vs 9.3
9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.5
9.3 vs 9.1
9.3 vs 9.3- 9.3 vs 8.4
9.3 vs 8.7
9.3 vs 8.5- 9.3 vs 9.0
9.3 vs 8.7- 9.3 vs 9.4
9.3 vs 9.3
9.3 vs 9.2
9.3 vs 9.1Lists flights, rail and bus, including rail passes and ferries that are outside the hotels, packages and tours on this site.
- 9.3 vs 9.1
9.3 vs 8.9
9.3 vs 8.8- 9.3 vs 8.5
- 9.3 vs 8.5
- 9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.5- 9.3 vs 8.5
9.3 vs 8.5
9.3 vs 8.5
Where Resorts World Genting is available
- Available
- Malaysia
Countries from the brand (Source, checked September 26, 2026)
Frequently asked questions
What can I book on Resorts World Genting?+
The booking range covers hotels, packages and tours. That means a stay, a package or a tour can be arranged together, rather than picking transport and accommodation separately. Flights, rail and bus tickets are not part of that list, so anyone needing a full itinerary has to book travel separately.
Is there a mobile app for booking?+
Yes, a mobile app is available for the brand, so browsing rooms and packages does not need a desktop browser. It covers the same stay, package and tour range as the site, which is hotels, packages and tours. Bookings made in the app run through the same sales and reservations support.
How do I reach customer support?+
Support runs on chat, email and phone, so there is a choice of chat, email and phone. The sales and reservations team handles questions before and after a booking. A help centre or community forum is not part of that channel list, so a written answer may mean waiting on email or chat.
Who runs Resorts World Genting?+
The operator is Genting Malaysia Berhad (198001004236 / 58019-U), the corporate entity of the group, and it has been trading since 1980. Its headquarters sit in Malaysia. Bookings are made with the brand itself rather than through a third party reseller.
Is this site useful for flights or trains?+
Not for transport. The products listed are hotels, packages and tours, which stay and leisure only. MoMo, WayAway and 12Go all list rail and flights among their products, so anyone booking a flight first and a resort room second should start there and keep the two bookings apart.
How does the range compare with wider travel sites?+
Narrower. WayAway covers flights, rail and bus and 12Go covers flights, rail and bus, while this site lists hotels, packages and tours. The extra products on those sites are transport lines, which matter for a multi-leg trip but not for a single resort stay or a package.
Can I get help by phone if something goes wrong?+
Yes, phone is one of chat, email and phone, alongside chat and email. That covers questions about a booking, a package or a tour before travel. There is no listed help centre or community space, so live channels carry the support load.
Is Resorts World Genting a general travel agency?+
It books for one resort destination, not the world. The range is hotels, packages and tours centred on a stay, a package and a tour. Travellers combining that with flights, rail or ferries are better served by a site listing those products alongside hotels.
Sources
- gentingmalaysia.com/corporate_profile checked September 26, 2026
Backs: Founded, Legal entity
“Resorts World Sdn Bhd, a private company limited by shares, was incorporated on 7 May 1980 under the Companies Act 1965”
- rwgenting.com/en/hotels.html checked September 26, 2026
Backs: Products
“All Hotels Crockfords Genting Grand RW Hotel ... Resorts World Awana”
- rwgenting.com/en/rwg-app-benefits.html checked September 26, 2026
Backs: Mobile app
“Mobile App RWG Mobile App Download Now”
- rwgenting.com/en/sales-and-reservations.html checked September 26, 2026
Backs: Headquarters, Support channels
“Genting Highlands Resort Address : Genting Highlands, 69000 Pahang Darul Makmur, Malaysia”
Compiled from 4 source pages, checked September 26, 2026. We did not open an account.
Not confirmed yet: Booking fees.
Resorts World Genting
Travellers booking a resort stay, package or tour rather than transport tickets