Premier Inn review
Updated September 28, 2026 · NomadCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Premier Inn suits drivers and families who want a room and a car park space from the same company. Its range is hotels and parking, and No booking fee (price incl. VAT and local taxes) applies to every booking, while a mobile app handles both.
Key facts
- Best for
- Drivers and families pairing a hotel stay with on-site parking.
- Products
- Hotels, Parking↗
- Booking fees
- No booking fee (price incl. VAT and local taxes)↗
- Cancellation terms
- Free cancellation until 1pm on arrival day (Flex)↗
- Mobile app
- Yes↗
- Legal entity
- Premier Inn Limited↗
- Headquarters
- United Kingdom↗
- Founded
- 1987↗
- Support channels
- Phone, Chat, Email, Help-centre↗
- Official website
- premierinn.com
Facts checked September 26, 2026, 6 sources
Apps and profiles
- Get the app
- Google Play
Pros and cons
Pros
- No booking fee (price incl. VAT and local taxes), so the room price is the whole price
- Free cancellation until 1pm on arrival day (Flex) on Flex rate plans
- Hotels and parking in one hotels and parking range
- Bookings run on a mobile app
Cons
- hotels and parking covers hotels and parking only
- Free cancellation until 1pm on arrival day (Flex) applies to Flex plans
Ready to try Premier Inn?
Scored 9.3 / 10 by NomadCue.
Who it suits
- Drivers pairing a room with parking, the core of the hotels and parking range
- Anyone who values a single checkout, helped by No booking fee (price incl. VAT and local taxes)
- Families booking a straightforward stay in the mobile app
Who should look elsewhere
- Anyone booking a flight or train alongside the room, since hotels and parking holds no travel tickets
- Anyone who needs transfers or car hire, which sit outside the hotels and parking list
The company behind it
Premier Inn trades as Premier Inn Limited and is headquartered in the United Kingdom. It has been trading since 1987. Anyone with a booking in hand can reach it on phone, chat and email, which covers the main routes people expect, and a question about a room or a parking space can be raised the same day.
How Premier Inn compares
9.3 vs 8.5
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Where Premier Inn is available
- Available
- Austria, Germany, Guernsey, Ireland, Isle of Man, Jersey, United Arab Emirates, United Kingdom
Countries from the brand (Source, checked September 26, 2026)
Frequently asked questions
Is there a booking fee on a Premier Inn room?+
No. Premier Inn's position is No booking fee (price incl. VAT and local taxes), so the price shown covers the stay rather than being a base rate with extras added at checkout. That keeps a comparison with other booking services simple, because the headline number is closer to the amount payable.
Can a Premier Inn booking be cancelled?+
Yes on Flex rate plans. Free cancellation until 1pm on arrival day (Flex) sets out the window, which allows a change of mind on the day itself. Non-Flex bookings are the ones to watch, since the same generous window does not sit against every rate shown on the booking engine.
Which products does Premier Inn actually sell?+
The range listed is hotels and parking, which puts the brand squarely in the bed and the car park rather than in ticketing. Anything involving a plane, a train or a bus sits elsewhere in the booking flow, so a full trip usually needs a second site.
How do you contact Premier Inn about a booking?+
Support runs on phone, chat and email, so help is available by the main routes people expect. That mix means a quick question can go in by chat while a problem with a room or a booking reference is easier to raise by phone or email.
Can Premier Inn bookings be made on a phone?+
Yes, there is a mobile app, which handles the booking end to a check-in without a desktop. Rooms and parking can be sorted in the same place, which saves a second site for anyone arriving by car and needing a space as well.
Who is Premier Inn aimed at?+
Mostly drivers and families, given hotels and parking pairs rooms with parking. Travellers who want a bed in a city centre, or a trip that includes a flight or train, should look elsewhere since the range covers neither.
Sources
- premierinn.com checked September 26, 2026
Backs: Products
“With over 800 hotels across the UK and beyond”
- premierinn.com/gb/en/contact-us.html checked September 26, 2026
Backs: Support channels
“give us a call on 0333 003 8101, or chat with us by clicking on the icon”
- premierinn.com/gb/en/terms/booking-terms-and-conditions.html checked September 26, 2026
Backs: Booking fees, Cancellation terms
“Room prices are per room, per night and are inclusive of VAT at the applicable rate”
- premierinn.com/gb/en/terms/terms-of-use.html checked September 26, 2026
Backs: Headquarters, Legal entity
“registered office is Whitbread Court, Houghton Hall Business Park, Dunstable LU5 5XE”
- premierinn.com/gb/en/why/apps.html checked September 26, 2026
Backs: Mobile app
“Download our free Premier Inn app”
- premierinn.com/gb/en/why/history-of-premier-inn.html checked September 26, 2026
Backs: Founded
“starting with Travel Inn back in 1987 when our parent company, Whitbread, first decided to launch a hotel chain”
Compiled from 6 source pages, checked September 26, 2026. We did not open an account.