OYO Rooms review

Rooms, and nothing else. The listed product range is hotels, which keeps the filters and the search results narrow. Anyone expecting to pair a bed with a flight or a rail ticket in the same booking will not find that here, and needs another site for the travel part.

The service is run by Oravel Stays Limited, based in India, and has been trading since 2012. A named company behind the booking matters when a reservation goes wrong, since the contract and the support line both belong to that entity.

Yes, a mobile app is published for the same brand, Oravel Stays Limited, so rooms can be searched and booked away from a computer. It matters most for late arrivals, when a guest wants a confirmation to hand rather than a browser session.

Support runs on email, chat and phone, so a guest can pick email, chat or a phone line instead of sending a form and waiting. Phone matters for problems that start at check-in, where a written reply will not help a family already on the road.

They sell more. momo lists flights, rail and bus and wayaway lists flights, rail and bus, so both put hotels next to transport in the same basket. OYO Rooms covers hotels only, which suits a guest who has already settled how and when to travel.

The gap in this catalogue is transport. 12go lists flights, rail and bus, which covers ferries, transfers and rail passes, and momo covers flights, rail and bus for flights, rail and buses. A trip with a ferry crossing or a long rail leg needs another booking.

A specialist. hotels is the only line on offer, and the company behind it, Oravel Stays Limited, has traded since 2012 from IN. The trade-off is depth within hotels against breadth across travel categories, so a guest who wants the whole trip in the same place should look elsewhere.

Hotels are the most common product in this category, 82.8%, so a hotel-only focus is the norm rather than a gap. The stay section here also covers 193 sites, and phone support runs in 80.9% of them.