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OSTAR Hotel Group review

Updated September 30, 2026 · NomadCue Editorial Team · Facts checked September 30, 2026

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Our verdict

OSTAR Hotel Group books hotels and nothing else, so it suits travellers who only need a room. The company is based in Mexico and help runs on email and phone.

Key facts

Best for
Travellers booking a hotel only, with help by email or phone.
Products
Hotels↗
Headquarters
Mexico↗
Support channels
Email, Phone↗
Official website
ostar.mx

Facts checked September 30, 2026, 3 sources

Pros and cons

Pros

  • One clear product line: hotels covers hotels, so nothing else gets in the way of a room booking.
  • Two ways to reach a person, since email and phone covers email and phone.
  • A domestic base in Mexico, which suits travellers who want a local operator rather than an international brand.
  • Hotel-only scope is a narrower ask than Emirates, whose flights, hotels and tours stretches across flights, tours, transfers and more.

Cons

  • Hotels are the whole of hotels, so a flight or transfer has to be arranged somewhere else.
  • A family group weighing one site for the full trip gets nothing to bundle a flight with, where Cedok pairs hotels with flights, packages and tours.
  • Help is limited to email and phone, so a group that prefers instant chat is not covered by the listed channels.

Ready to try OSTAR Hotel Group?

Scored 8.5 / 10 by NomadCue.

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Who it suits

  • Travellers who book a room and stop there, since hotels holds hotels alone.
  • Groups that settle bookings by email or phone, given email and phone covers both.
  • Holidaymakers booking a domestic stay, with the company based in Mexico.

Who should look elsewhere

  • Travellers who want a flight, transfer or package in the same basket, because hotels carries none of those.
  • Groups shopping for a guided trip, where Intrepid Travel leads with packages, tours and cruise rather than a single room.
  • Travellers who want every leg of the trip in one place, and would weigh Emirates, whose flights, hotels and tours runs well past hotels.

The company behind it

OSTAR Hotel Group is based in Mexico, which places it as a domestic operator rather than an international brand. It sells a single product line, hotels, as hotels shows, with nothing else listed alongside. Travellers reach the company through email and phone, which covers email and phone. For a family group, the base shapes how directly a booking is handled, and the product list shapes how much of the trip can be arranged in one place.

How OSTAR Hotel Group compares

Frequently asked questions

What can I book on OSTAR Hotel Group?+

Hotels, and hotels only. The product list in hotels carries a single entry, so a room is the only thing on the menu. Anything else in the itinerary has to be arranged elsewhere.

How do I reach OSTAR Hotel Group?+

Two ways, both set out in email and phone: email and phone. Either route suits a booking question that needs a reply from a person rather than a form, and a group can use both.

Is OSTAR Hotel Group a local operator?+

The company is based in Mexico, which places it as a regional operation rather than an international chain. For a family group, that points to a direct local contact for a local stay.

Can I add a flight or transfer to my booking?+

Not at OSTAR Hotel Group, because hotels does not carry flights, transfers or packages. That part of the trip needs a second site, or a wider operator such as Cedok with its flights, packages and tours.

Why compare OSTAR Hotel Group with Emirates?+

They sit at opposite ends on range. OSTAR Hotel Group lists hotels alone in hotels, while Emirates lists flights, hotels, tours and transfers in flights, hotels and tours, so it covers a whole trip.

Who is OSTAR Hotel Group for?+

Travellers who need a room and a way to reach the company by email or phone, given email and phone. A group planning flights and transfers as well needs a broader product list.

What should a group book instead for a whole trip?+

Cedok pairs hotels with flights, packages, tours, cruise and rail in flights, packages and tours, so it suits an itinerary where the stay is one part of several. OSTAR Hotel Group covers the stay alone.

Does OSTAR Hotel Group sell packages or tours?+

No. hotels lists hotels as the single product, so a package, a tour or a ski trip falls outside what the company books.

Sources

Compiled from 3 source pages, checked September 30, 2026. We did not open an account.

Not confirmed yet: Booking fees.

OSTAR Hotel Group

Travellers booking a hotel only, with help by email or phone.

8.5/10Visit