Original Resorts review
Updated September 30, 2026 · NomadCue Editorial Team · Facts checked September 30, 2026
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Our verdict
Original Resorts books hotels, cruise and transfers, and support runs on email and phone, so a group gets a single operator for the stay, the sailing and the airport run. Choose it for trips built around a resort; look wider for flights, rail or tours.
Key facts
- Best for
- Resort stays, cruises and airport transfers booked as one trip.
- Products
- Hotels, Cruise, Transfers↗
- Headquarters
- Mexico↗
- Support channels
- Email, Phone↗
- Official website
- original-group.com
Facts checked September 30, 2026, 2 sources
Apps and profiles
- Elsewhere
- LinkedInXfacebook.com
Pros and cons
Pros
- The line is hotels, cruise and transfers, so a resort stay, a sailing and the airport runs come from a single operator.
- Help runs on email and phone, giving a booking group a person on the phone as well as an inbox to write to.
- Cruise sits next to hotels inside hotels, cruise and transfers, so the stay and the sailing can sit in the same arrangement rather than two separate bookings.
- A shorter range is easier to reason about than the wider shelf at Emirates, which adds flights, car rental, parking and lounges to flights, hotels and tours.
Cons
- The range stops at hotels, cruise and transfers, while Emirates covers flights, hotels and tours, so air, packages, car rental, parking and lounges are not sold here.
- Support runs on email and phone only, with no live chat listed, so a group that wants answers in a live window has to call or wait for a reply.
- Intrepid Travel and Čedok both put tours and rail on the same shelf, which sits outside hotels, cruise and transfers.
- A group arriving from another continent books its own air, since flights fall outside hotels, cruise and transfers.
Ready to try Original Resorts?
Who it suits
- Families booking a resort stay, a cruise and the airport transfer in a single arrangement, drawn from hotels, cruise and transfers.
- Groups that prefer email and phone to a chat window and want a named operator rather than a marketplace.
- Trips centred on Mexico, matching the base recorded in Mexico.
Who should look elsewhere
- Emirates, for groups that need flights, packages, car rental, parking or lounges in the same basket as the hotel.
- Intrepid Travel, for a trip that needs tours or rail added to the stay and the sailing.
- Čedok, for travellers who want ski or rail booked alongside flights and packages.
Who runs it
Original Resorts is a booking company based in Mexico, and the way it works is direct. Support runs on email and phone, which puts a person on the other end of both an inbox and a phone line. For a group putting a trip together, that combination matters at the points where plans move: a change of dates, a room that needs adding, a pickup time that shifts. A Mexico based operation with a named person to call suits travellers who would rather settle a booking than keep filling in a form, and the same directness applies to a first enquiry and a late adjustment.
How Original Resorts compares
Frequently asked questions
What does Original Resorts actually book?+
Three things, and only three: hotels, cruise and transfers. That is the entire range in hotels, cruise and transfers, and it shapes what a group can build. A family can put a resort stay, a sailing and the airport runs together in the same place, and the hotel on either side of the cruise is handled by the same operator.
How do you get hold of support at Original Resorts?+
Support runs on email and phone, so a booking question goes out by email or gets picked up by phone. That covers the moments a group actually needs help, such as a transfer running late on arrival day or a room change before check-in. Live chat is not part of that list, so nothing waits in a queue overnight.
Can I book the flight on the same site as the hotel?+
Not here. The range is hotels, cruise and transfers, and flights are not in it. Emirates puts flights in with hotels, transfers, packages, car rental, parking and lounges, so a group wanting air and accommodation in the same basket would look there. A group already holding its flights needs only the stay, the sailing and the transfer from Original Resorts.
Who is this kind of booking site for?+
Groups building a trip around a resort, with a cruise and the airport transfers in the same basket. The operator works from MX and sells the pieces a family usually needs on the ground: somewhere to stay, a sailing, and the ride from the airport. Anyone assembling air, rail and excursions together is shopping elsewhere.
Where is the company based?+
It sits in Mexico, and the booking side runs on email and phone. A Mexico based operation selling resort stays and transfers is a natural fit for a family trip in that market, and the direct email and phone line suits groups that would rather sort a change with a person than through a form.
How does Original Resorts compare with Emirates?+
Emirates carries flights, hotels and tours, so its shelf reaches flights, packages, car rental, parking and lounges as well as hotels and transfers. Original Resorts keeps to hotels, cruise and transfers. A group needing only a resort, a sailing and a transfer stays inside the narrower range; a group wanting air, parking and lounge access alongside the stay goes wider.
What if we want tours or rail added to the trip?+
Those sit outside hotels, cruise and transfers, so this is not the place to add them. Intrepid Travel lists packages, tours and cruise, which brings in tours and rail, and Čedok covers flights, ski and rail as well. Both carry hotels and cruise, so a trip with excursions alongside the stay can be built in a single basket there.
Is a cruise included in the range?+
Yes, cruise is one of the lines in hotels, cruise and transfers, sitting beside hotels and transfers. That combination is the argument for booking here: the stay before the sailing, the sailing itself, and the transfer on both ends, arranged through the same operator. The journey to the port, or a flight, is arranged elsewhere.
Sources
- original-group.com checked September 30, 2026
Backs: Headquarters, Products
“Cancun, Quintana Roo Mexico, 77500”
- original-group.com/privacy-policy checked September 30, 2026
Backs: Support channels
“You may call us at 1-800-2583-229 for the US and Canada”
Compiled from 2 source pages, checked September 30, 2026. We did not open an account.
Not confirmed yet: Booking fees.
Related by the facts
Original Resorts
Resort stays, cruises and airport transfers booked as one trip.