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Omio review

Updated September 28, 2026 · NomadCue Editorial Team · Facts checked September 26, 2026

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Our verdict

Omio suits travellers whose trip changes mode halfway, since the same search covers flights, rail and bus and the company behind it has traded since 2013. Fees sit on top of the booking rate and cancellations follow the provider's terms, so it appeals to people who value convenience in booking over the lowest total price.

Key facts

Best for
Trips that change mode, with flights, rail and bus and a mobile app to book and carry the itinerary.
Products
Flights, Rail, Bus, Ferry, Car-rental, Transfers, Rail-pass↗
Booking fees
Service fee + booking rate, non-refundable↗
Cancellation terms
Provider terms; >24h air, >72h ferry, >1h train/bus↗
Mobile app
Yes↗
Legal entity
Omio Corp.↗
Headquarters
Germany↗
Founded
2013↗
Support channels
Chat, Email, Phone, Help-centre↗
Official website
omio.com

Facts checked September 26, 2026, 5 sources

Apps and profiles

Elsewhere
WikidataLinkedInXreddit.com

Pros and cons

Pros

  • flights, rail and bus puts flights, rail, bus, ferry, car rental, transfers and rail passes in the same place, so a trip that changes mode can be arranged without moving between sites.
  • Support runs on chat, email and phone, which gives a traveller several routes to a person when a booking goes wrong.
  • There is a mobile app, so confirmations for a multi-leg trip stay to hand between planning and departure.
  • The operator is Omio Corp., based in Germany and trading since 2013, which is the level of continuity a multi-leg booking needs.

Cons

  • Every booking carries Service fee + booking rate, non-refundable, and that fee is not returned, so a change of mind still leaves the charge in place.
  • Refunds run on Provider terms; >24h air, >72h ferry, >1h train/bus, so the provider decides the outcome on each mode and no site-wide refund rule applies.
  • Latam Travellers states 0 hidden fees, no contracts, so a traveller focused purely on cost weighs that fee position against Service fee + booking rate, non-refundable here.
  • Coach-only trips can be booked direct with FlixBus, which covers bus, so a wider range adds nothing for that kind of travel.
Omio

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Scored 9.2 / 10 by NomadCue.

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Who it suits

  • Travellers mixing modes, since flights, rail and bus covers flights, rail, bus, ferry, car rental, transfers and rail passes.
  • Anyone planning away from a laptop, because a mobile app is available for tickets and confirmations.
  • People who want a choice of support route, given chat, email and phone.

Who should look elsewhere

  • Anyone unwilling to add a service fee to every booking, where Latam Travellers states 0 hidden fees, no contracts.
  • Coach-only travellers, who can book straight with FlixBus, since it covers bus.
  • Buyers after a car and transfers alone, since Hertz Bahamas WiFi lists car rental and transfers, a narrower range than flights, rail and bus.

Fees and cancellation

Omio charges a service fee on top of the booking rate, and that fee is described as non-refundable, so the cost of a booking is settled at checkout rather than at travel. Cancellation follows the provider's own terms, and the notice required differs by mode, with air, ferry and train or bus each working to their own window. The practical effect is that a change is handled under the policy of the company actually carrying the journey, and the provider decides the outcome. Anyone changing plans should read the terms for the specific mode before booking, because the lead time and the flexibility go together.

What you can book

A single search covers flights, rail and bus, which puts flights, rail, bus, ferry, car rental, transfers and rail passes under the same roof. That mix suits a trip which changes mode part of the way: a flight to the start of a rail leg, a ferry between islands and a transfer at the far end can be arranged without opening a second site. Rail passes sit beside point to point tickets, so a traveller weighing a pass against single fares can see both in the same place. There is a mobile app, so bookings and tickets can be carried between planning and the journey itself.

The company behind it

The site is run by Omio Corp., based in Germany and trading since 2013. Support is offered through chat, email and phone, covering chat, email, phone and a help centre, so a traveller with a problem before departure has several routes to a person rather than a form alone. A help centre answers the routine questions that come with a multi-leg booking, while phone support suits anything urgent, such as a missed connection on the day of travel. The support mix is the part that matters most on an itinerary held together by connections.

How Omio compares

Where Omio is available

Available
Australia, Brazil, Japan, New Zealand, United Kingdom, United States

Countries from the brand (Source, checked September 26, 2026)

Frequently asked questions

What does it cost to book through Omio?+

Omio adds a service fee on top of the booking rate, and that fee is described as non-refundable, so the total is settled when the booking is made. For a multi-leg trip, Service fee + booking rate, non-refundable is the term to weigh before choosing the site, since it applies to every booking placed.

What happens if I need to cancel a booking?+

Cancellation follows the provider's own terms, and the notice required differs by mode of travel, with air, ferry and train or bus each working to their own window. Check Provider terms; >24h air, >72h ferry, >1h train/bus against the journey you are holding, because the provider's policy decides the outcome rather than any site wide rule.

What can I actually book on Omio?+

flights, rail and bus covers flights, rail, bus, ferry, car rental, transfers and rail passes. The range allows a trip to change mode without moving to a different site, and rail passes can be compared with single tickets in the same search rather than guessed at separately.

Is there an app for tickets and confirmations?+

There is a mobile app, so bookings and confirmations can be kept to hand between planning and travelling. For an itinerary built from several modes, the app is the practical place to hold the confirmations, and the flights, rail and bus range sits inside it rather than on the web only.

How do I get help if something goes wrong?+

Support runs on chat, email and phone, covering chat, email, phone and a help centre. The mix lets a routine question go to the help centre while anything urgent on the day of travel goes to the phone line, which matters most on a booking held together by connections.

Who is behind Omio?+

The site is operated by Omio Corp., based in Germany and trading since 2013. That is the entity named behind the ticket, and the support channels listed above are the practical route to it when a booking needs attention or a schedule changes.

How does Omio compare with a bus-only operator?+

Omio lists flights, rail and bus, with bus sitting alongside flights, rail, ferry, car rental, transfers and rail passes, while FlixBus covers bus alone. A traveller needing only coach travel can book from the operator, and Omio earns its place when the itinerary mixes modes.

Is there an alternative that adds no booking fee?+

Cost-led travellers should look at Latam Travellers, which states 0 hidden fees, no contracts. That is a different proposition from Omio, where Service fee + booking rate, non-refundable attaches a service charge to the booking rate on every journey rather than on some.

Sources

  • omio.com/about-us checked September 26, 2026

    Backs: Founded, Products

    “Since launching in 2013, Omio has been changing the world of travel”

  • omio.com/apps checked September 26, 2026

    Backs: Mobile app

    “The Omio app is free to download from either the App Store or Google Play”

  • omio.com/faq checked September 26, 2026

    Backs: Headquarters, Support channels

    “Omio is headquartered in Berlin, with additional offices in Bangalore, Melbourne, Prague, and Singapore.”

  • omio.com/legal checked September 26, 2026

    Backs: Legal entity

    “This website is operated by Omio Corp. registered in Delaware, USA, under No. 4973690”

  • omio.com/terms-of-use checked September 26, 2026

    Backs: Booking fees, Cancellation terms

    “Please note that Our service fees are non-refundable”

Compiled from 5 source pages, checked September 26, 2026. We did not open an account.

Omio

Omio

Trips that change mode, with flights, rail and bus and a mobile app to book and carry the itinerary.

9.2/10Visit