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NH Hotel Group review

Updated September 28, 2026 · NomadCue Editorial Team · Facts checked September 26, 2026

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Our verdict

NH Hotel Group is a straightforward hotel booking site, and it suits anyone who wants rooms at its own properties rather than a wide search of other suppliers. It has been trading since 1978, and its range is hotels, with help on phone, email and help centre when a booking needs sorting.

Key facts

Best for
Booking a stay in the group's own hotels with a flexible cancellation window.
Products
Hotels↗
Booking fees
1.5% non-refundable card fee (Australia)↗
Cancellation terms
Rate-specific; free cancel to 24h before arrival (AU/NZ)↗
Mobile app
Yes↗
Legal entity
Minor Hotels Europe and Americas S.A.↗
Headquarters
Spain↗
Founded
1978↗
Support channels
Phone, Email, Help-centre↗
Official website
nh-hotels.com

Facts checked September 26, 2026, 5 sources

Apps and profiles

Get the app
App Store
Elsewhere
LinkedInXyoutube.com

Pros and cons

Pros

  • Only hotels are on offer, so rates come straight from the group rather than third-party sellers
  • Free cancellation is available up to Rate-specific; free cancel to 24h before arrival (AU/NZ) on eligible rates in Australia and New Zealand
  • Support runs on phone, email and help centre, so an agent is reachable by phone as well as written channels
  • A mobile app is available, which suits members who book away from a laptop

Cons

  • Booking adds a 1.5% non-refundable card fee (Australia) card fee in Australia, which adds to the room price
  • The only product listed is hotels, so flights, rail and transfers are not sold alongside a stay
  • Cancellation terms are rate-specific, so the window depends on the rate you pick rather than the site
NH Hotel Group

Ready to try NH Hotel Group?

Scored 9.1 / 10 by NomadCue.

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Who it suits

  • Travellers booking into the group's own properties and happy to skip a price comparison
  • People who value phone, email and help centre when a booking needs a change
  • Members who prefer booking through a mobile app

Who should look elsewhere

  • Anyone comparing across many hotel suppliers, since hotels is the only range offered
  • Bookers on a tight budget in Australia, where 1.5% non-refundable card fee (Australia) adds to every booking
  • Travellers who need a fixed cancellation rule on every rate, as Rate-specific; free cancel to 24h before arrival (AU/NZ) varies by rate

Who runs it

The booking site is run by Minor Hotels Europe and Americas S.A., which is registered in Spain. The group has been operating since 1978, so it is a long-established hotel business rather than a new reseller. The site sells hotels directly, and anyone with a question or a booking to change can reach the company on phone, email and help centre. An affiliate programme is also in place for partners who send guests its way.

How NH Hotel Group compares

Frequently asked questions

What does NH Hotel Group actually sell?+

The site lists hotels and nothing else, so the search focuses on the group's own hotel rooms. Flights, rail and transfers are not part of the range here. Travellers who need transport booked at the same time will find more in the alternatives.

Is there a fee added when I book a room?+

A booking fee of 1.5% non-refundable card fee (Australia) applies, and it is charged to the card. That is the only fee listed in the terms, so budget for it on top of the room rate. It is specific to Australian bookings.

Can I cancel a booking for free?+

Cancellation terms are rate-specific rather than uniform across the site, with free cancellation offered up to the cut-off shown on your booking. The policy published covers Australia and New Zealand. Check the deadline on the rate you choose before you pay.

How long has the company been running?+

The group has been trading since 1978, which is a long history in hotel operations. The booking site is operated by Minor Hotels Europe and Americas S.A., registered in Spain. You are dealing with an established operator rather than a short-lived site.

Can I reach someone if my booking goes wrong?+

Yes. Help is offered on phone, email and help centre, so you can call, send an email or work through the help centre. Having a phone line is useful for changes that need sorting quickly, such as a room or date correction.

Is there an app for booking?+

A mobile app is available, so members can search and book without opening a browser. That is handy if you are comparing rooms for a group while travelling. Bookings made by phone are still available on phone, email and help centre if you would rather talk it through.

Who is this booking site for?+

It suits travellers who want a room in the group's own properties and are content to book from that range alone. It also works for anyone who values phone support on phone, email and help centre for changes. Travellers shopping across many suppliers will find a wider choice elsewhere.

Sources

  • apps.apple.com/us/app/nh-hotel-group/id385250300 checked September 26, 2026

    Backs: Mobile app

    “trackName=NH Hotel Group; sellerName=NH Hotel Group, S.A.”

  • nh-hotels.com/en/affiliates checked September 26, 2026

    Backs: Products, Support channels

    “We offer you our portfolio with more than 350 hotels in 28 countries throughout Europe and America... Our brands: NH Hotels, NH Collection, nhow”

  • nh-hotels.com/en/corporate/about-nh checked September 26, 2026

    Backs: Founded

    “The history of NH Hotel Group begins in 1978, when its first establishment opens its doors - the Ciudad de Pamplona hotel.”

  • nh-hotels.com/en/general-terms-and-conditions checked September 26, 2026

    Backs: Booking fees, Cancellation terms

    “All credit / debit card payments made to us via an onsite payment system or otherwise will incur a 1.5% non-refundable credit card service fee in Australia. New Zealand onsite payments incur a 2%...”

  • nh-hotels.com/en/legal-notice checked September 26, 2026

    Backs: Headquarters, Legal entity

    “Minor Hotels Europe and Americas S.A., company with its corporate headquarters at C/Santa Engracia 120, 7a, 28003, Madrid, Spain and tax identification number: A-28027944”

Compiled from 5 source pages, checked September 26, 2026. We did not open an account.

NH Hotel Group

NH Hotel Group

Booking a stay in the group's own hotels with a flexible cancellation window.

9.1/10Visit