Kaspi.kz review

The travel section covers flights, rail and tours. That means air tickets, rail and tours in one place, which suits a trip that mixes them. Anything outside that list, such as hotels or car hire, is not part of the same basket, so those go elsewhere.

There is a mobile app, and it is the natural place to search, book and manage a trip. That suits anyone who plans travel on a phone rather than at a desk. The same travel products sit in the app and on the site.

Yes, refund or exchange of tickets is available. That matters for anyone booking inside a banking app, where money is already tied to the account. It takes some of the risk out of committing to a fare early.

Support runs on chat, phone and help centre, so chat suits quick questions and phone is there for anything longer. A help centre gives written guidance on rules before you commit money. Email is not among the channels listed.

The service sits with Kaspi Bank JSC. Booking travel inside a bank means payments and travel spending share one app, which is the pull for existing customers. It also means the travel desk is not a separate travel company.

It works well when a trip mixes air and rail, since flights, rail and tours covers flights and rail tickets, and tours add the sightseeing layer. For a route that needs a hotel, a bus or a hire car, the basket stops short and a broader site is the better fit.