Infinity Bay Resort review
Updated September 28, 2026 · NomadCue Editorial Team · Facts checked September 26, 2026
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Our verdict
Families planning a resort week can book hotels, packages and tours in one place with Infinity Bay Resort, a service based in Honduras. Costs run No booking fee; 50% deposit at reservation, refunds stand at 75% refundable 21+ days before arrival, and support runs on email and phone.
Key facts
- Best for
- A resort stay with packages or tours attached, booked in one place.
- Products
- Hotels, Packages, Tours↗
- Booking fees
- No booking fee; 50% deposit at reservation↗
- Cancellation terms
- 75% refundable 21+ days before arrival↗
- Mobile app
- No↗
- Headquarters
- Honduras↗
- Support channels
- Email, Phone↗
- Official website
- infinitybay.com
Facts checked September 26, 2026, 2 sources
Apps and profiles
- Elsewhere
- facebook.cominstagram.com
Pros and cons
Pros
- No booking fee is added at checkout, since the terms set out No booking fee; 50% deposit at reservation
- Refunds stand at 75% refundable 21+ days before arrival, giving families room to move dates if plans change
- Hotels, packages and tours sit with one team, reachable on email and phone
- Staying focused on hotels, packages and tours keeps the choice of resort simple to browse
Cons
- There is no mobile app, so every booking and change runs through the site
- The bookable range stops at hotels, packages and tours, so transport has to be arranged elsewhere
- Support runs on email and phone only, with no live chat for quick questions
Who it suits
- Families booking a resort stay with a package or tours attached in the same basket
- Travellers who want a phone line as well as email, since support runs on email and phone
- Anyone who books well ahead and benefits from a refund window, which stands at 75% refundable 21+ days before arrival
Who should look elsewhere
- WayAway, whose range of flights, rail and bus puts transport in the same booking
- MoMo, which mixes flights, rail and bus into a single account for trips beyond one resort
- 12Go, which adds ferries, transfers and rail passes to hotels and tours as listed in flights, rail and bus
How Infinity Bay Resort compares
It lists flights, rail and bus, adding ferries, transfers and rail passes to hotels and tours.
Frequently asked questions
Does Infinity Bay Resort charge a booking fee?+
No booking fee is added on top of the rate. The terms set out No booking fee; 50% deposit at reservation, and the deposit is taken when the reservation is made, so money leaves your account well before arrival. Families budgeting a resort week should treat the deposit as the first instalment rather than a fully paid stay.
What happens to my money if plans change?+
Refunds are generous if you act early. The policy states 75% refundable 21+ days before arrival, so a booking made well ahead of the trip keeps most of the money. Inside that window the refund shrinks, which makes an early decision the cheapest way to change a plan.
What can I book through the site?+
The bookable range is hotels, packages and tours. That covers the core of a resort trip in a single place, so a room, a holiday bundle and sightseeing can be arranged without moving between separate suppliers. Transport is the gap, and travellers who need it should compare the wider ranges first.
Is there a mobile app?+
There is no mobile app from Infinity Bay Resort, so booking, changing and asking questions all happen on the site. That suits anyone comfortable with a browser, but travellers who like managing a trip from a phone will find the app question decides it. Support on email and phone is the fallback.
How do I reach someone if a booking goes wrong?+
Help runs on email and phone only: email for detail and a phone call when a change is urgent. There is no live chat, so questions asked out of hours wait for a reply. Worth knowing before you commit to dates you cannot move.
Where is Infinity Bay Resort based?+
The company is based in Honduras, which puts it close to the resorts it sells rather than on another continent. Its range, hotels, packages and tours, is a holiday booking range, so it competes on the stay and the extras attached to it rather than on how many transport products appear in a search box.
How does it compare with WayAway?+
WayAway carries flights, rail and bus, a wider basket that includes transport alongside the stay. Infinity Bay Resort sticks to hotels, packages and tours, so it is the simpler choice for a resort trip. Both keep the holiday in one place; the difference is how much of the journey each one covers.
Sources
- infinitybay.com checked September 26, 2026
Backs: Mobile app, Headquarters, Products, Support channels
“countryCode: "HN"”
- infinitybay.com/terms-conditions checked September 26, 2026
Backs: Booking fees, Cancellation terms
“A deposit of 50% is due at the time of the reservation. The remaining balance will be required at check-in.”
Compiled from 2 source pages, checked September 26, 2026. We did not open an account.
Infinity Bay Resort
A resort stay with packages or tours attached, booked in one place.