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IHG review

Updated September 29, 2026 · NomadCue Editorial Team · Facts checked September 29, 2026

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Our verdict

IHG suits travelers who want hotel stays booked direct with the operator InterContinental Hotels Group PLC, with support across email, phone and help centre and booking through hotels. Founded in 2003 and scoring 8.9 overall, it fits loyal hotel guests rather than travelers seeking flights or tours.

Key facts

Best for
Hotel loyalists booking direct stays
Products
Hotels↗
Mobile app
Yes↗
Legal entity
InterContinental Hotels Group PLC↗
Headquarters
United Kingdom↗
Founded
2003↗
Support channels
Email, Phone, Help-centre↗
Official website
ihg.com

Facts checked September 29, 2026, 5 sources

Apps and profiles

Get the app
App Store
Elsewhere
LinkedIninstagram.com

Pros and cons

Pros

  • Support across email, phone and help centre via email, phone and help centre
  • Operated by InterContinental Hotels Group PLC based in the United Kingdom
  • Mobile app available plus corporate history since 2003

Cons

  • Hotel only choice through hotels compared with broader catalogues such as flights, car rental and transfers
  • Support runs on email, phone and help centre only

Ready to try IHG?

Scored 8.9 / 10 by NomadCue.

See alternatives

Who it suits

  • Hotel guests who prefer direct booking over Booking.com breadth for flights and tours
  • Travelers seeking operator consistency versus Duinrell campsites and tours focus

Who should look elsewhere

  • Travelers needing flights plus hotels together, better served by Emirates for packages and transfers
  • Guests wanting hostels, cruises or car rental choice available through Booking.com

Who runs it

IHG is operated by InterContinental Hotels Group PLC, based in the United Kingdom and founded in 2003, giving it a long corporate history with centralized guest services. Guest help is handled through email, phone and help centre, which covers email contact and phone contact alongside a help centre for booking queries, account queries and stay support.

How IHG compares

Frequently asked questions

What can you book with IHG?+

IHG covers hotels through direct channels, so travelers book hotel stays with the operator rather than a mixed marketplace. That focus suits brand loyal guests, while travelers wanting flights, car rental or tours may prefer the broader mix in flights, car rental and transfers.

Which company operates IHG?+

IHG is operated by InterContinental Hotels Group PLC, which identifies the corporate owner behind the booking service. Booking direct therefore keeps the reservation, payment and stay communication within that hotel group rather than through an outside marketplace.

How established is IHG?+

IHG traces its corporate start to 2003, giving it a long operating history in hospitality. That background may reassure travelers who prefer established hotel groups over newer or less familiar booking outlets.

How do you contact IHG support?+

IHG lists email, phone and help centre for guest services, covering email contact and phone contact alongside a help centre. Travelers can use those routes for booking queries, changes and stay support before and during trips.

Does IHG have a mobile app?+

Yes, travelers can manage hotel bookings through a mobile app, alongside other direct channels. The app route suits guests who prefer to check reservations, receive updates and contact support while traveling.

Where is IHG based?+

IHG is based in the United Kingdom under InterContinental Hotels Group PLC, which places accountability with a hotel group headquarters. Travelers who value direct operator responsibility may prefer that setup to booking through a general travel marketplace.

Sources

Compiled from 5 source pages, checked September 29, 2026. We did not open an account.

Not confirmed yet: Booking fees.

IHG

Hotel loyalists booking direct stays

8.9/10See alternatives