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House of Travel review

Updated September 28, 2026 · NomadCue Editorial Team · Facts checked September 26, 2026

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Our verdict

House of Travel bundles flights, hotels, packages, cruise, tours, transfers and car rental under one booking, which suits families planning a whole trip in one place. The catch is Online booking fee on all bookings on every booking, and cancellations return Refund less commission; supplier fees may apply, so budget for both.

Key facts

Best for
Families in NZ booking flights, stays and extras in one basket.
Products
Flights, Hotels, Packages, Cruise, Tours, Transfers, Car-rental↗
Booking fees
Online booking fee on all bookings↗
Cancellation terms
Refund less commission; supplier fees may apply↗
Mobile app
Yes↗
Legal entity
House of Travel Limited↗
Headquarters
New Zealand↗
Founded
1987↗
Support channels
Phone, Email, Help-centre↗
Official website
houseoftravel.co.nz

Facts checked September 26, 2026, 7 sources

Apps and profiles

Get the app
App StoreGoogle Play
Elsewhere
WikidataWikipediaX

Pros and cons

Pros

  • One range covers flights, hotels and packages, so a full trip can be arranged without juggling separate suppliers.
  • Support runs on phone, email and help centre, so changes can be sorted with a person.
  • There is a mobile app, so confirmations sit on a phone away from a desk.
  • A long record: trading since 1987 as House of Travel Limited.

Cons

  • Online booking fee on all bookings adds to the cost of every trip.
  • Cancellations are not full refunds: Refund less commission; supplier fees may apply.
  • Support runs on phone, email and help centre only, with no live chat.
House of Travel

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Scored 9.4 / 10 by NomadCue.

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Who it suits

  • Families in New Zealand booking flights, stays and packages through one agent.
  • Travellers adding a cruise, tours, transfers or car rental to a flight booking.
  • People who want support across phone, email and help centre rather than an app alone.

Who should look elsewhere

  • Anyone after a bus-only trip, where FlixBus is built around bus.
  • Shoppers who want fee-free terms: Latam Travellers lists 0 hidden fees, no contracts.
  • Drivers who only need a car and a transfer, the pair covered by car rental and transfers.

How House of Travel compares

Where House of Travel is available

Available
New Zealand

Countries from the brand (Source, checked September 26, 2026)

Frequently asked questions

What does a House of Travel booking cost on top of the trip price?+

Every booking carries Online booking fee on all bookings, which sits on top of the flights, hotels or package chosen, so the total at checkout is higher than the headline trip price. Cancelled bookings do not come back in full either, since Refund less commission; supplier fees may apply.

What can I book in one basket?+

The range is flights, hotels and packages. Flights and hotels can be booked on their own or as a package, with cruise, tours, transfers and car rental added to the same trip. One agent handling the lot is the main draw for families.

Is there a mobile app?+

There is a mobile app for bookings, so itineraries and confirmations can be reached without a computer. Support still runs on phone, email and help centre, so the app does not replace reaching a person when a trip changes.

How do cancellations work?+

Cancellations follow Refund less commission; supplier fees may apply. Money returned is reduced by commission, and supplier fees can apply on top, so a change of plan made part way through a booking usually leaves less back than the amount first paid.

Who is House of Travel aimed at?+

The range in flights, hotels and packages is built for whole holidays rather than a single ticket, and the company has traded since 1987 from NZ. Families booking stays and transfers together are the clearest fit.

How do I reach someone about a booking?+

Support runs on phone, email and help centre. Phone is the quickest route for changes, email suits the paperwork around a booking, and the help centre covers common questions. No live chat is listed among those channels.

Which company is behind the bookings?+

The legal entity is House of Travel Limited, based in New Zealand. The contract sits with that one named company rather than an anonymous marketplace, and trading since 1987 puts some history behind the brand.

Sources

Compiled from 7 source pages, checked September 26, 2026. We did not open an account.

House of Travel

House of Travel

Families in NZ booking flights, stays and extras in one basket.

9.4/10See alternatives