Your cookie choices

We use necessary cookies to make this site work. With your permission, analytics cookies help us understand usage and marketing cookies support advertising.

You can reject non-essential cookies and still use the site. Change your choices anytime in Cookie settings.

Cookie settingsCookie policy

Hotels VIVA review

Updated September 30, 2026 · NomadCue Editorial Team · Facts checked September 30, 2026

We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings. Partners with a live offer in your country come first, then every other brand by score.

Our verdict

Hotels VIVA books hotels and nothing else, so it covers one trip segment rather than the whole journey. It suits families who want a single operator for the stay, and the only extra cost on top of the room is Tourist tax 1-2 EUR/day paid at hotel.

Key facts

Best for
A holiday booking that centers on the hotel room and nothing else.
Products
Hotels↗
Booking fees
Tourist tax 1-2 EUR/day paid at hotel↗
Cancellation terms
Free cancellation before deadline, 100% if no-show↗
Legal entity
INVERSIONES PASCUAL S.L.↗
Headquarters
Spain↗
Support channels
Email, Phone, Help-centre↗
Official website
hotelsviva.com

Facts checked September 30, 2026, 5 sources

Pros and cons

Pros

  • Books hotels only, so the search is narrow and the choice of stay is the whole job
  • Only a tourist tax sits on top, and it is paid at the property rather than added to the card: Tourist tax 1-2 EUR/day paid at hotel
  • Cancellation is free up to the deadline and the full amount comes back on a no show: Free cancellation before deadline, 100% if no-show
  • Support runs on email, phone and help centre, including a phone line for a group lead arranging rooms

Cons

  • No flights, transfers or tours means the airport leg has to be arranged separately, where Emirates handles flights, hotels and tours under one booking
  • No packages, so a family room plus a flight cannot be built in one checkout as Intrepid Travel does with packages, tours and cruise
  • Support runs on email, phone and help centre only, with no community forum for questions that surface outside opening hours
  • Cancellation is free before the deadline rather than at any point, so a late change is not covered: Free cancellation before deadline, 100% if no-show

Ready to try Hotels VIVA?

Scored 8.5 / 10 by NomadCue.

Visit

Who it suits

  • Families who fix the destination first and then pick a room, with flights arranged separately
  • Groups that want one legal entity named on the booking: INVERSIONES PASCUAL S.L. in Spain
  • Travellers who plan to pay the tourist tax on arrival at the property rather than see it on the card: Tourist tax 1-2 EUR/day paid at hotel

Who should look elsewhere

  • Travellers who want the flight and the room in one place, where Emirates covers flights, hotels and tours
  • Anyone building a package holiday around the stay, which Intrepid Travel does with packages, tours and cruise
  • People who want ski weeks or rail add ons alongside the hotel, which Cedok combines as flights, packages and tours

Fees and cancellation

The only charge the brand names on top of the room is Tourist tax 1-2 EUR/day paid at hotel, and it is settled at the hotel rather than through the booking, so nothing extra is added to the card at checkout. There is no separate service fee listed. On the other side, Free cancellation before deadline, 100% if no-show gives back the full amount if the booking is cancelled before the deadline, and the full amount again if nobody turns up. That combination suits a group lead who may need to release a room as the numbers firm up, because a no show still resolves as a full refund. The deadline itself is set in the booking terms rather than a fixed window, so the date on the reservation is the one that matters.

Who runs it

The site is run by INVERSIONES PASCUAL S.L., registered in Spain, so the contract a guest signs is with a company rather than a marketplace or a carrier. Support is offered on email, phone and help centre, which means a phone line for a family group, an email thread for paperwork and a help centre for self service. No community channel is listed there, so questions that only surface after hours go to the phone or email rather than a forum. With a single product line of hotels, the account structure is straightforward: a guest, a destination and a room, with the same support options for every booking.

How Hotels VIVA compares

Frequently asked questions

What does a Hotels VIVA booking cost beyond the room?+

The brand names one extra charge, Tourist tax 1-2 EUR/day paid at hotel, and it is paid at the hotel rather than added to the card when the booking is made. No separate service or handling fee appears alongside it. Budget for the tourist tax as a cash cost on arrival rather than a line on the reservation.

Can I get my money back if I cancel a Hotels VIVA room?+

Yes. Free cancellation before deadline, 100% if no-show sets out free cancellation before the deadline, and the full amount is returned if the guest does not show. The deadline is the one written into the reservation, so it needs checking before a booking is confirmed rather than after. Late cancellations fall outside the free window.

What happens to the money if nobody turns up at the booked hotel?+

The full amount comes back under the terms of the booking. Cancellation policy: Free cancellation before deadline, 100% if no-show returns everything if the guest cancels before the deadline and everything again if the room goes unused, so a group whose plans collapse late is not left with a non refundable charge. The tourist tax in Tourist tax 1-2 EUR/day paid at hotel sits separately with the hotel.

Does Hotels VIVA book flights and transfers as well as hotels?+

No. The product list is hotels and nothing else, so the flight, the airport transfer and the return leg all have to be arranged somewhere else. Travellers who want the whole journey in one place tend to look at Emirates, where flights, hotels and tours includes flights, transfers and packages.

Who is the legal counterparty on a Hotels VIVA booking?+

The booking is with INVERSIONES PASCUAL S.L., a company registered in Spain. That matters for a group organiser who needs a named entity on the terms, and for anyone checking who stands behind the room on the night. It is a direct relationship with an operator rather than with a marketplace of properties.

How can a family group reach Hotels VIVA for help?+

Support runs on email, phone and help centre, which covers a phone call for a group lead sorting room allocations, an email thread for paperwork and a help centre for self service. No community channel is listed there, so out of hours questions have to go by phone or email rather than a forum.

Is Hotels VIVA suitable for a package holiday?+

Not as a single checkout. With hotels limited to hotels, a flight and a room have to be booked separately. Intrepid Travel builds trips around packages, tours and cruise and Cedok combines flights, packages and tours, so both suit a traveller who wants the transport inside the same booking.

Can I add ski, rail or tour extras to a Hotels VIVA stay?+

No extras are offered. The range is hotels only, so a ski week or a rail add on has to come from somewhere else. Cedok pairs hotels with flights, packages and tours, which is the closer fit when the trip has a winter or rail element attached to the room.

Sources

  • hotelsviva.com checked September 30, 2026

    Backs: Products

    “7 four-star and four-star superior hotels”

  • hotelsviva.com/en/contacto checked September 30, 2026

    Backs: Support channels

    “write to us at info@hotelsviva.com”

  • hotelsviva.com/en/faqs checked September 30, 2026

    Backs: Booking fees

    “payment of between 1 and 2 euros per day (plus 10% VAT)”

  • hotelsviva.com/en/general-terms checked September 30, 2026

    Backs: Cancellation terms

    “Cancellations can be made free of charge if carried out before”

  • hotelsviva.com/en/legal-notice checked September 30, 2026

    Backs: Headquarters, Legal entity

    “Registered office: Agustin Arguelles, n1, 07400 Alcudia”

Compiled from 5 source pages, checked September 30, 2026. We did not open an account.

Hotels VIVA

A holiday booking that centers on the hotel room and nothing else.

8.5/10Visit