Hotelin.com review

The product list is hotels and ota: hotels and online travel agency bookings. That is the full range, so flights, trains and ferries are not part of the booking flow. If your trip needs transport and a hotel in the same basket, plan the transport side on a site built for it, such as MoMo or WayAway.

Mobile app: no. Searching, booking and changes are all done in the browser, with nothing to download. Help still comes through email and phone, so a booking problem can be sorted by email or by phone rather than from an app notification.

Support runs on email and phone, so a problem can go to a person by email or by phone. A phone line suits anything urgent, such as a room, date or payment query during a trip, when a written answer would take too long to arrive.

The company is based in Switzerland, with contact details for its support channels published in one place. A base country says little about where a room is booked, so the property's own cancellation terms and the agency's terms are what to read carefully at checkout.

Hotelin.com keeps to hotels and ota, while MoMo books flights, rail and bus and WayAway books flights, rail and bus. Wider catalogues mean more transport comparison in one search, but also more filters to work through. A narrow range suits travellers who have settled on the hotel already.

A short product list means fewer filters and a quicker decision once the hotel is chosen. Hotelin.com covers hotels and ota with support on email and phone, so the trade-off is a narrower catalogue for a simpler search and a phone number to call.

Choose it when the hotel is the decision and the rest of the trip is arranged. MoMo covers flights, rail and bus and 12Go covers flights, rail and bus, so both pull in transport categories that a hotel and agency range leaves out entirely.