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Heidi review

Updated September 30, 2026 · NomadCue Editorial Team · Facts checked September 30, 2026

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Our verdict

Heidi sells ski-led trips where the package, hotel and transfers sit with the same supplier, and it scores 9.2 overall. It suits families and groups planning a winter trip well ahead, who would rather hold a single booking than stitch flights, rooms and ground transport together alone.

Key facts

Best for
Families booking a whole ski trip through a single supplier.
Products
Packages, Ski, Hotels, Transfers↗
Cancellation terms
30% over 84 days to 100% within 7 days↗
Legal entity
Ski Zoom t/a Heidi↗
Headquarters
United Kingdom↗
Founded
2018↗
Support channels
Email, Chat, Phone, Help-centre↗
Official website
heidi.com

Facts checked September 30, 2026, 4 sources

Apps and profiles

Elsewhere
WikidataWikipediaXTrustpilotinstagram.com

Pros and cons

Pros

  • The range runs to packages, ski and hotels, so the package, the hotel and the transfers can all sit with the same supplier.
  • Support reaches you on email, chat and phone, so a delayed transfer can be sorted by phone instead of by email alone.
  • The business behind the booking is named as Ski Zoom t/a Heidi, so you know who holds your money.
  • Founded in 2018 and based in the United Kingdom, with the terms of a booking written down in advance.
  • The cost of changing a booking is published as a scale of 30% over 84 days to 100% within 7 days, so the penalty is clear before you commit.

Cons

  • Cancellation charges step up on a scale of 30% over 84 days to 100% within 7 days, so a late change can take a large share of the trip.
  • The catalogue of packages, ski and hotels is ski led, so it does not reach rail or cruise trips the way Čedok's flights, packages and tours does.
  • For a trip built on flights and airport extras, packages, ski and hotels is narrower than Emirates' flights, hotels and tours.
Heidi

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Scored 9.2 / 10 by NomadCue.

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Who it suits

  • Families and groups who want ski, hotel and transfers settled in the same booking, given packages, ski and hotels.
  • Travellers who plan well ahead and read the cancellation scale of 30% over 84 days to 100% within 7 days before they commit.
  • Anyone who wants a phone option as well as written help, since support runs on email, chat and phone.

Who should look elsewhere

  • Anyone building a trip around flights and airport extras: Emirates covers flights, hotels and tours.
  • Anyone taking a multi-country tour: Intrepid Travel lists packages, tours and cruise.
  • Anyone whose trip hinges on cruise or rail: Čedok's mix includes flights, packages and tours.

Who runs it

Heidi is run by Ski Zoom t/a Heidi, and the operation sits in the United Kingdom. A named legal entity is a small thing on paper and a large one in practice, because the party your booking sits with is written down rather than left vague. You can point at the business behind the trip and at the terms attached to it. Heidi has been trading since 2018, so the terms that apply to a booking, and the scale of charges that follow a change of plan, have had time to settle into a written shape. That history matters most for a travel booking, where the questions that cause disputes are about who is responsible and what happens next. Support runs on email, chat and phone, and that spread is the part you are most likely to use. A question about what sits inside a package is well served by chat or by the help centre, while a delayed transfer or a wrong voucher is far easier to sort by phone. Email still does the slow work of confirming details in writing, so a record exists after the call ends. Choose the channel that fits the moment rather than assuming one route covers everything. None of that is unusual, and all of it is worth checking before a deposit goes out. Take the name of the entity, the country it sits in and the year it began as your starting points, then read the rest of the terms in the same light.

How Heidi compares

Where Heidi is available

Available
Ireland, United Kingdom

Countries from the brand (Source, checked September 30, 2026)

Frequently asked questions

Who is behind Heidi?+

The booking conditions name Ski Zoom t/a Heidi as the company behind the site, and the team sits in the United Kingdom. That is the business your booking sits with, rather than a marketplace seller passing your money on to someone else. The company has been trading since 2018, long enough for its terms to be set out in writing.

What can I book on Heidi?+

The catalogue covers packages, ski and hotels, which is a ski package at heart. The package itself, the ski element, the hotel and the transfers can all be arranged with the same supplier, so the ground side of the trip is settled in a single go. A rail leg or a separate city stay sits outside that mix.

How do I contact Heidi?+

Support runs on email, chat and phone. Email suits anything with documents attached, chat is quickest for a short question before you book, and phone is the route to use when a transfer or a flight has gone wrong while you are abroad. A help centre covers the questions you would rather look up than ask.

What does cancelling cost?+

Cancellation charges step up on a scale of 30% over 84 days to 100% within 7 days, so the earlier you cancel the more of the trip you keep. Booking well ahead matters if plans are likely to move, because the penalty climbs sharply as the departure date approaches. Read the scale before you pick a package, not after the family has changed its mind.

How does Heidi compare with Emirates?+

Emirates sells flights, hotels and tours, so it carries flights, car hire, parking and lounges alongside hotels and transfers. Heidi stays closer to a ski package with packages, ski and hotels. If your trip starts with a flight and you want the airline's own extras, Emirates is the wider fit for it.

Does Heidi sell flights on their own?+

Heidi's catalogue of packages, ski and hotels is built around ski packages, hotels and transfers, and flights are not listed among them. A trip that starts with air travel is better served by an airline or a broad booking site, and Emirates covers flights, hotels and tours. Heidi fits the parts of the journey that sit on the ground.

Can I book a tour trip instead of a ski trip?+

Less easily. Heidi's mix of packages, ski and hotels is built around ski packages, hotels and transfers. Intrepid Travel lists packages, tours and cruise, which leans on tours, cruises and rail, so a multi-country trip is easier to arrange there than with a ski specialist. A family wanting both would book them separately.

Is Heidi a fit if the trip is only partly about skiing?+

Heidi's catalogue of packages, ski and hotels sits squarely in ski packages, so skiing is the core of the trip rather than an add-on. If you want a rail leg or a separate city stay, compare with Čedok, whose flights, packages and tours includes flights, rail and cruise alongside ski. The wider the trip, the better a broader catalogue fits.

How do the offer and trust scores split?+

The site's own scores put the offer part at 9.7 and trust at 8.1, with an overall 9.2. The offer side carries more of the weight, which fits a specialist that concentrates on a single kind of trip rather than a generalist listing every kind of holiday.

Sources

  • heidi.com checked September 30, 2026

    Backs: Headquarters, Support channels

    “Registered in England no. 11346739, 63 Queen Square, Bristol, England, BS1 4JZ”

  • heidi.com/about-heidi/how-to-book-a-ski-holiday-with-heidi checked September 30, 2026

    Backs: Products

    “Stick with a shared transfer, or opt for a private car.”

  • heidi.com/about-heidi/our-story checked September 30, 2026

    Backs: Founded

    “In 2018, so fed up with not being able to organise ski trips the way we wanted, we decided to do something about it.”

  • heidi.com/booking-conditions checked September 30, 2026

    Backs: Cancellation terms, Legal entity

    “More than 84 days (12 weeks) - You will be charged 30% of the total holiday cost ... 7 days or less - You will be charged 100% of the total holiday cost (bookings made on or after 23 April 2026)”

Compiled from 4 source pages, checked September 30, 2026. We did not open an account.

Not confirmed yet: Booking fees.

Heidi

Heidi

Families booking a whole ski trip through a single supplier.

9.2/10Visit