Freedom Travel review

Freedom Travel covers flights, rail and tours. The flight and the rail leg, the hotel at the other end and a tour on arrival can all sit in the same booking. Ground transport such as buses or a hire car is not part of that list, so plan to arrange it separately.

Freedom Travel states a 90% refund guarantee; pay 10% upfront, so a booking is not paid in full at the start and most of the amount is covered if plans change. The terms behind the guarantee sit with the booking, so read them before you commit to dates you may need to move.

Yes, a mobile app is available, and it covers the same flights, rail and tours as the site, so tickets and bookings can be held while you travel rather than reopening a browser each time. If something needs attention, email, phone and chat are there to sort it out.

Support runs on email, phone and chat, so you have a written route and a spoken route for the same booking. Chat suits quick questions, and the phone line suits a change that needs a decision on the spot. A self-service help centre is not part of that list, so allow time for a reply on the written routes.

Freedom Travel is based in Kazakhstan and has been trading since 2013, so it is a long established operator rather than a recent arrival in travel booking. If you are weighing it against a marketplace, the useful question is who answers when a flight is cancelled, and support runs on email, phone and chat.

Freedom Travel lists flights, rail and tours, while MoMo lists flights, rail and bus. MoMo therefore adds buses and car rental to the mix, which matters if your route depends on moving around on the ground. Freedom Travel answers that with a 90% refund guarantee; pay 10% upfront on the bookings it does take.

Tours are part of the flights, rail and tours on Freedom Travel, and 100% of the sites in the tours ranking on the site list tours too, so it is a well populated category rather than a rare find. That ranking covers listings only, so it says nothing about fares or service.