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Cotai Water Jet review

Updated September 28, 2026 · NomadCue Editorial Team · Facts checked September 26, 2026

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Our verdict

Cotai Water Jet suits travelers whose route depends on this ferry crossing, since ferry and tours is the entire catalog rather than a full trip. Booking runs through a mobile app and support on phone, email and help centre, but No cancellation; fares non-refundable, and every change costs HKD/MOP $30 per ticket amendment.

Key facts

Best for
Trips that already include this ferry crossing, plus an optional tour booked on the same operator.
Products
Ferry, Tours↗
Booking fees
HKD/MOP $30 per ticket amendment↗
Cancellation terms
No cancellation; fares non-refundable↗
Mobile app
Yes↗
Legal entity
Cotai Ferry Company Limited↗
Headquarters
Macao↗
Founded
2007↗
Support channels
Phone, Email, Help-centre↗
Official website
cotaiwaterjet.com

Facts checked September 26, 2026, 5 sources

Apps and profiles

Get the app
App Store
Elsewhere
WikidataWikipediafacebook.comtripadvisor.co.uk

Pros and cons

Pros

  • The product list is explicit at ferry and tours, so there is no guessing about what the site sells.
  • A mobile app carries the booking, which suits travelers moving between terminals.
  • Support runs on phone, email and help centre, so a person is reachable when a sailing is involved.
  • The cost of a change is set at HKD/MOP $30 per ticket amendment rather than quoted case by case.

Cons

  • No cancellation; fares non-refundable, so a wrong sailing date cannot be undone.
  • Every change costs HKD/MOP $30 per ticket amendment, which adds up for a group traveling together.
  • Bookings cover ferry and tours only, so the site cannot arrange the rest of a trip.
Cotai Water Jet

Ready to try Cotai Water Jet?

Scored 8.9 / 10 by NomadCue.

See alternatives

Who it suits

  • Travelers whose route requires this crossing, since ferry and tours is the whole catalog.
  • People who prefer to book on a phone, as Cotai Water Jet has a mobile app.
  • Anyone who wants to talk to a person before sailing, given support on phone, email and help centre.

Who should look elsewhere

  • Travelers who want coach travel rather than a ferry, which is what FlixBus lists under bus.
  • Trips that need a car or an airport transfer once ashore, which Hertz Bahamas WiFi covers with car rental and transfers.
  • Bookers who want a contract with no hidden fees, since Latam Travellers states 0 hidden fees, no contracts.

Who runs it

Cotai Water Jet is operated by Cotai Ferry Company Limited, registered in Macao and founded in 2007. Bookings are handled in house, through the operator's own mobile app, and the ferry service comes from the same company that publishes the terms. Anyone with a question before or after sailing can reach phone, email and help centre, and the help centre holds the timetable and fare detail.

How Cotai Water Jet compares

Frequently asked questions

What does Cotai Water Jet actually sell?+

The catalog is narrow: ferry and tours. That is the ferry service for the crossing plus tours, and nothing else is listed, so the site suits one leg of a trip rather than the whole journey. Anyone who also needs coach, rail or flight tickets will have to book that part elsewhere.

How much does it cost to change a ticket?+

Amendments are charged at HKD/MOP $30 per ticket amendment, a flat per-ticket amount rather than a share of the fare. Budget for it before booking, since No cancellation; fares non-refundable means a change is a one-way move: the ticket is reissued, not refunded.

Can I cancel a booking and get my money back?+

No. No cancellation; fares non-refundable, so a booking counts as final once the fare is paid, and a change of plan means paying HKD/MOP $30 per ticket amendment for an amendment instead. Anyone who may need to move dates should settle that question before booking rather than after.

Is there an app for booking?+

Yes, Cotai Water Jet has a mobile app for the ferry service. Anyone who would rather not use it can still reach phone, email and help centre, and the help centre holds the fare and timetable detail. An app-only traveler and a phone-only traveler are covered by the same operator either way.

Who runs the service?+

The ferries and the tours sit with Cotai Ferry Company Limited, a company registered in Macao and founded in 2007. Because the operator sells the ticket and carries the passenger, the terms behind the booking come from the same company, and the help centre on phone, email and help centre answers timetable and fare questions about that crossing.

How do I get help if something goes wrong?+

Support runs on phone, email and help centre, so there is a phone line, an email address and a self-serve help centre. The help centre is the quickest route for timetable and fare questions, while a phone call suits anything urgent around a sailing. A mobile app handles routine bookings in parallel.

How do the fees compare with other booking sites?+

Cotai Water Jet publishes one charge, HKD/MOP $30 per ticket amendment, and that is the only fee stated for a change. Latam Travellers takes a different line with 0 hidden fees, no contracts, so anyone treating fee clarity as the deciding point is better off reading both before paying.

Who is this not for?+

It is not a general booking platform. ferry and tours covers the ferry and tours, so a traveler who also needs a coach, a car or a transfer is served better elsewhere: FlixBus lists bus, and Hertz Bahamas WiFi lists car rental and transfers.

Sources

  • apps.apple.com/us/app/cotai-water-jet/id893822459 checked September 26, 2026

    Backs: Mobile app

    “trackName=Cotai Water Jet; sellerName=Venetian Macau Limited”

  • cotaiwaterjet.com checked September 26, 2026

    Backs: Headquarters

    “Cotai Ferry Company Limited (Incorporated in Macao with limited liability)”

  • cotaiwaterjet.com/our-ferries.html checked September 26, 2026

    Backs: Founded, Products

    “Since its launch in November 2007, Cotai Water Jet has serviced more than 82.5 million passengers.”

  • cotaiwaterjet.com/our-ferries/faq.html checked September 26, 2026

    Backs: Booking fees, Cancellation terms, Support channels

    “ticket amendment can be made at least ONE hour before original ferry departure time ... Service charge of HKD/MOP $30 per ticket applies.”

  • cotaiwaterjet.com/terms-n-conditions.html checked September 26, 2026

    Backs: Legal entity

    “provided by Cotai Ferry Company Limited and her general agent, Chu Kong High-Speed Ferry Company Limited”

Compiled from 5 source pages, checked September 26, 2026. We did not open an account.

Cotai Water Jet

Cotai Water Jet

Trips that already include this ferry crossing, plus an optional tour booked on the same operator.

8.9/10See alternatives