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CLLIX Apartments and Hotels: Arise review

Updated September 30, 2026 · NomadCue Editorial Team · Facts checked September 30, 2026

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Our verdict

CLLIX Apartments and Hotels: Arise books stays only, a narrower shop than Emirates, Intrepid Travel or Čedok, and it suits travellers who have arranged their own flights and want one account for rooms. The deciding term is Free cancellation up to 48 hours before arrival.

Key facts

Best for
A single-minded stay booking with a card surcharge you can see up front.
Products
Hotels↗
Booking fees
1.7% card surcharge, 3% Amex↗
Cancellation terms
Free cancellation up to 48 hours before arrival↗
Mobile app
Yes↗
Legal entity
Song Properties Pty Ltd↗
Headquarters
Australia↗
Support channels
Email, Phone, Help-centre↗
Official website
cllix.com

Facts checked September 30, 2026, 4 sources

Apps and profiles

Elsewhere
LinkedIn

Pros and cons

Pros

  • Bookings cover hotels only, so the choice on the site is narrow and easy to scan
  • Free cancellation up to 48 hours before arrival takes the sting out of a change of plan
  • Support runs on email, phone and help centre, so a question does not need a third tool
  • A mobile app is part of the setup, which suits rebooking between search and check-in
  • Emirates, Intrepid Travel and Čedok all sell more than hotels, so a full trip needs a second site

Cons

  • Booking fees of 1.7% card surcharge, 3% Amex are added to the room price
  • Products list hotels and little else, so flights, transfers and tours are not part of the deal
  • Cancellation only holds Free cancellation up to 48 hours before arrival, so a late change costs the full rate
  • The mobile app is a yes for this brand and a yes for sites selling flights, hotels and tours too, so app choice alone does not decide it

Ready to try CLLIX Apartments and Hotels: Arise?

Scored 8.5 / 10 by NomadCue.

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Who it suits

  • Travellers who have sorted flights and transfers already
  • Anyone who values Free cancellation up to 48 hours before arrival over a wider range
  • Groups happy with fees of 1.7% card surcharge, 3% Amex

Who should look elsewhere

  • Trip builders who want a whole holiday in one place, since Čedok and Emirates cover more than hotels
  • Travellers who want to avoid a card surcharge, because booking fees run 1.7% card surcharge, 3% Amex
  • Anyone who plans changes close to arrival, given Free cancellation up to 48 hours before arrival

Fees and cancellation

Money moves in two ways here. Booking sits on a card surcharge that is disclosed in the terms rather than hidden in the final screen, and it reads 1.7% card surcharge, 3% Amex. Plan around that before you compare room prices across sites, because the same hotel can land differently once the fee is added. Cancellation is the more generous part: Free cancellation up to 48 hours before arrival is the published window, so a family trip that shifts by a day or two keeps its money, while a change inside that window does not. Neither a member tier nor a paid add-on is described, so the surcharge and the window are the two terms to hold in mind. A traveller comparing hotel-only sites will find these two lines decide more than the photographs do.

What you can book

The range is deliberately narrow. Products cover hotels, and nothing else is listed alongside it, so this is a stay site rather than a trip site. A mobile app is part of the offering, which puts search, compare and rebooking in the same place between browsing and check-in. The trade-off is obvious: a family who wants a flight, a transfer and a room on one account has to book the other pieces elsewhere. That is why this site tends to pair well with a separate search for flights, and why readers who prefer a single account tend to look at sites such as Emirates, which list flights, hotels and tours, or Intrepid Travel, which lists packages, tours and cruise. Setup here is simple because the choice is small.

Who runs it

The site is operated by Song Properties Pty Ltd, which gives readers a named company behind the terms rather than an anonymous marketplace. That entity is based in Australia, so the contracts, fees and cancellation language are written under that jurisdiction rather than under a European or US entity. Support is reachable on email, phone and help centre, combining self-service reading with a direct route to a person for anything urgent, such as a booking inside the Free cancellation up to 48 hours before arrival window. For a family travel-booking site, that combination of a named operator, a stated home country and three support routes is a reasonable baseline to weigh against larger brands.

How CLLIX Apartments and Hotels: Arise compares

Frequently asked questions

What booking fees does CLLIX Apartments and Hotels: Arise charge?+

The terms state booking fees as 1.7% card surcharge, 3% Amex. That figure is added to the room price rather than included in it, so the headline rate you see is not the rate you pay. It is worth adding the fee to a competing rate before deciding which site is cheaper on the same property.

How long do I have to cancel for a free refund?+

The published policy is Free cancellation up to 48 hours before arrival, which is a fairly wide window for a city break and a tight one for a trip booked well ahead. If your plans may move, check your booking against that window early. A change made after it falls outside the window is not covered by the free cancellation.

What can I actually book on this site?+

The listed range is hotels, so this is a stay-focused site rather than a full travel shop. Flights, transfers, car hire and tours are not part of what the site sells. If you need those pieces, they have to be arranged on a separate booking service.

Is there a mobile app for booking?+

Yes, a mobile app is part of the offering for CLLIX Apartments and Hotels: Arise. It is useful for holding a search, rechecking a property and reaching your booking between planning and arrival. Many larger brands, including those in this comparison, also offer an app, so it is not a deciding feature on its own.

How do I contact CLLIX Apartments and Hotels: Arise?+

Support runs on email, phone and help centre. The help centre suits quick factual questions, while email and phone cover anything time-sensitive. Phone is the most useful route if a booking change lands close to the Free cancellation up to 48 hours before arrival window and you need an answer quickly.

Who runs the site and where are they based?+

The site is operated by Song Properties Pty Ltd, with its base in Australia. A named operating company and a stated home country are useful details, because they tell you whose terms apply to the booking and which jurisdiction sits behind the fee and cancellation rules.

Is CLLIX Apartments and Hotels: Arise suitable for a whole holiday?+

On the evidence of hotels, it suits travellers who have already arranged transport and want a room or apartment booked. Čedok and Emirates both cover more ground, with flights, packages and tours and flights, hotels and tours respectively, so they fit better for a trip booked as one piece.

What do I need to watch out for when comparing prices with other hotel sites?+

Start with booking fees, which are 1.7% card surcharge, 3% Amex here, and add them to the room rate before comparing. Then weigh Free cancellation up to 48 hours before arrival against the flexibility offered elsewhere. A lower headline rate with a card surcharge and a shorter free cancellation window can cost more once plans move.

Sources

  • cllix.com checked September 30, 2026

    Backs: Products, Support channels

    “CLLIX Apartments and Hotels delivers a memorable escape”

  • cllix.com/about-us/about checked September 30, 2026

    Backs: Mobile app

    “Our user-friendly app and website bring all your requirements”

  • cllix.com/contact-us checked September 30, 2026

    Backs: Headquarters

    “Level 22, 110 Mary Street, Brisbane QLD 4000, Australia”

  • cllix.com/terms-and-conditions checked September 30, 2026

    Backs: Booking fees, Cancellation terms, Legal entity

    “All Credit Cards (excl Amex ) will incur a surcharge of 1.7%”

Compiled from 4 source pages, checked September 30, 2026. We did not open an account.

CLLIX Apartments and Hotels: Arise

A single-minded stay booking with a card surcharge you can see up front.

8.5/10Visit