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CityPASS review

Updated September 30, 2026 · NomadCue Editorial Team · Facts checked September 30, 2026

We earn a commission when you sign up through links on this site. Partner status can affect where a brand appears in our rankings. Partners with a live offer in your country come first, then every other brand by score.

Our verdict

CityPASS suits travellers who want a single, focused booking relationship rather than a wide catalogue, and the company behind it is long established, trading since 1997. With a mobile app, yes, and help reached through help centre, it is a narrow, easy to read option.

Key facts

Best for
Travellers who want a short, tour-only catalogue with an app and a published refund policy.
Products
Tours↗
Cancellation terms
Full refund on unused passes within 365 days↗
Mobile app
Yes↗
Legal entity
City Pass, Inc.↗
Headquarters
United States↗
Founded
1997↗
Support channels
Help-centre↗
Official website
citypass.com

Facts checked September 30, 2026, 4 sources

Apps and profiles

Get the app
Google Play
Elsewhere
WikidataWikipediaXyoutube.com

Pros and cons

Pros

  • A single product line, tours, makes the offer quick to judge and quick to buy.
  • A mobile app, yes, so the booking travels with the traveller rather than sitting in a folder.
  • Refund terms are published: Full refund on unused passes within 365 days, which settles the question of unused passes up front.
  • Against Emirates, which spans flights, hotels and tours, CityPASS trades catalogue breadth for a shorter decision.
  • A named counterparty, City Pass, Inc., trading since 1997, is easier to hold than an anonymous seller.

Cons

  • Support runs on help centre only, so questions are answered in writing rather than in a live conversation.
  • The catalogue stops at tours, well short of Emirates at flights, hotels and tours and Čedok at flights, packages and tours.
  • Full refund on unused passes within 365 days covers unused passes, so a partly used booking sits outside the refund promise.

Ready to try CityPASS?

Scored 8.8 / 10 by NomadCue.

See alternatives

Who it suits

  • Travellers whose trip is built around sightseeing and who want a short list to read.
  • Anyone who wants a mobile app for the trip and help in writing before departure.
  • Bookers who look for a named legal entity, City Pass, Inc., and a trading history back to 1997.

Who should look elsewhere

  • Travellers who need flights, hotels or transfers in the same basket: Emirates covers flights, hotels and tours.
  • Anyone building an itinerary around cruise, rail or ski: Čedok lists flights, packages and tours.
  • Travellers who want tours bundled with packages, cruise or rail: Intrepid Travel spans packages, tours and cruise.

What you can book

The catalogue is tours, and that is the full listing. The choice therefore narrows to a single type of booking, which suits travellers who want sightseeing and little else and who would rather read a short offer than a long menu. A mobile app, yes, so the booking and the plans attached to it ride in the phone rather than in a folder. Setup is light for the same reason the catalogue is short: the product is the booking itself, and judging it takes a quick read. The trade is straightforward to state. Anything beyond that line, transport, places to stay or a wider set of excursions, gets arranged with another brand.

The company behind it

The company behind the site is City Pass, Inc., registered in the United States and trading since 1997. A named entity and a start date of that kind matter for a booking made well before the trip, because the counterparty sits on paper rather than staying anonymous. Support runs through help centre, so a question about what a booking covers is answered in writing and can be reread later. The refund position is written down too: Full refund on unused passes within 365 days. Help here is documented rather than staffed around the clock, which suits travellers who read the terms first and plan the trip before paying.

How CityPASS compares

Frequently asked questions

What does CityPASS actually sell?+

The catalogue is tours. That single line is the whole offer, so a traveller reads a product family rather than a mixed list of transport, stays and excursions. It suits anyone whose trip is built around sightseeing and who does not want to assemble every element separately.

Can I get my money back if plans change?+

Refund terms are set out as Full refund on unused passes within 365 days. The promise centres on unused passes, so the pass has to be untouched for a refund to sit inside the policy, and the window itself is part of those terms rather than something open ended. Read the wording before paying.

Is there an app for the trip?+

Yes, there is a mobile app. That matters most on the ground, because the booking and the plans held with it sit on the phone, so nothing depends on a printed voucher or a clipboard. For a traveller spreading a sightseeing plan across a few days, the app is the practical part of the setup.

How do I get help if a booking is unclear?+

Support runs through help centre. Questions about what a booking covers are answered in writing, which leaves a trail you can reread and quote, and the same channel works before departure as well as during the trip. Plan the questions early rather than on the morning of an excursion.

Who am I dealing with?+

The booking is taken by City Pass, Inc., registered in the United States and trading since 1997. Those details say more about staying power than a marketing line: there is a registered company, a home country and a start date, so a query months before departure goes to an identifiable business.

Is it a broad travel brand or a specialist?+

It is a specialist. The catalogue is tours, with nothing else listed, which suits travellers who plan a sightseeing trip and book that side of it. Emirates covers flights, hotels and tours, so anyone who needs transport and stays arranged together will find more under a single roof elsewhere.

How does it compare with a tour operator?+

Intrepid Travel lists packages, tours and cruise, so tours sit there alongside packages, cruise, rail and flights, which suits a traveller building a longer itinerary. CityPASS answers a narrower question with tours, so the pick depends on whether the sightseeing is the trip or just one part of it.

Who gets the most out of this brand?+

Travellers who arrive with a sightseeing plan already formed and want a brand that keeps the offer short. tours and a mobile app, yes, cover the basics of booking and carrying the trip. Anyone who also needs a flight, a hotel or a transfer arranged will do better with a wider catalogue.

Sources

Compiled from 4 source pages, checked September 30, 2026. We did not open an account.

Not confirmed yet: Booking fees.

CityPASS

Travellers who want a short, tour-only catalogue with an app and a published refund policy.

8.8/10See alternatives