AYANA Resorts review
Updated September 30, 2026 · NomadCue Editorial Team · Facts checked September 30, 2026
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Our verdict
Ayana Resorts books hotels and cruise, so it suits a group trip built around a resort rather than a flight. Removals inside a day carry a full fee, keeping a short booking reversible. Against Emirates, whose catalogue spans flights, hotels and tours, the hotels and cruise range here is plainly narrower.
Pros and cons
Pros
- The hotels and cruise range puts a resort stay and a cruise in the same basket, so a family avoids a second checkout.
- Support runs on email, phone and help centre, which gives a group a phone line, an email thread and a help centre to turn to.
- A cancellation within a day carries the full fee back, so a mistimed booking costs nothing to undo.
- Reservations sit with AYANA Hospitality, a named operator, so questions go to the party that holds the booking.
- The catalogue is short enough to read: hotels and cruise covers the whole range, against the long list at Emirates selling flights, hotels and tours.
Cons
- The hotels and cruise range covers hotels and cruise only, so a flight, transfer or rail leg has to come from elsewhere.
- Emirates covers flights, hotels and tours in a single place, so a group arranging a whole trip will still open a second site.
- Support runs on email, phone and help centre only, with no live chat for a question that cannot wait on email.
Ready to try AYANA Resorts?
Who it suits
- Groups booking hotels and cruise who want a single operator behind the stay and the sailing.
- Travellers who value having email, phone and help centre to hand, including a phone line once a flight is delayed.
- Travellers content to arrange transport separately, since the hotels and cruise range covers hotels and cruise.
Who should look elsewhere
- Anyone who wants flights, transfers and parking in the same basket as the room: Emirates lists flights, hotels and tours.
- Groups adding a package, a tour or a rail leg alongside a cruise: Intrepid Travel lists packages, tours and cruise.
- Trips built around ski or rail: Čedok lists flights, packages and tours.
The company behind it
Ayana Resorts sits under AYANA Hospitality, the hospitality company named on its own booking terms. That detail does more work than it first appears. When the same operator holds the room and the sailing, a change of dates, a late arrival or a family split across rooms becomes a conversation with the party that owns the reservation rather than a message forwarded to whoever listed the room. A group gets a single point of contact, which is what most family bookings are actually asking for. Support runs on email, phone and help centre, and each channel earns its place at a different moment of the trip. Phone suits the evening a flight runs late and a check in has to be settled in plain terms rather than on paper. Email suits anything that creates a record, because a change to a reservation is easier to argue later when the request and the reply sit in the same thread. The help centre serves the questions that come up before anyone books, when a traveller wants to see how a stay and a sailing fit together before choosing a property. The channels also leave gaps, and those gaps matter at the desk rather than before the trip. A written request can take time to answer, so a group that needs a same day answer is better placed on the phone. There is no live chat listed, so nothing in this setup replies instantly at any hour. A traveller who plans changes days ahead will be comfortable; a traveller who expects an answer in seconds will not be.
How AYANA Resorts compares
Frequently asked questions
What can I book on Ayana Resorts?+
The hotels and cruise range is the full catalogue, a resort stay and a cruise, with nothing else listed. That focus suits a group that has already decided where to stay, and it narrows the decision faster than a site selling flights, hotels and tours.
How do I get help with a booking?+
Support runs on email, phone and help centre, which gives a group several routes in. Phone suits the evening a flight is delayed and a late arrival has to be settled in plain terms, while email keeps a written trail for anything that changes a reservation. The help centre answers questions before a booking is made.
What happens if I cancel?+
A cancellation made within a day carries the full fee back, so a mistimed family booking for hotels and cruise costs nothing to undo. That window is short, and anything outside it sits with AYANA Hospitality as the named operator on the reservation, so it pays to check the terms for a property before committing to a long stay.
Who runs the site?+
AYANA Hospitality is the company named behind the reservations, so the rooms and the cruise come from the same hospitality operator rather than a pool of unrelated sellers. For a group that means a single point of contact when plans shift, instead of chasing a property and a sailing line separately.
Can I add a flight or transfer to the same booking?+
Not in the same basket, because the hotels and cruise range holds a resort stay and a cruise and nothing further. A group that wants the flight, the transfer and the room on a single site will find more in Emirates, whose catalogue covers flights, hotels and tours. The arrangement then needs a second booking.
Why pick this over Emirates for a group?+
The two sites answer different questions. Ayana Resorts keeps a hotels and cruise range, so a family can settle on a property and a sailing without sorting through a longer list, and it answers on email, phone and help centre. Emirates covers flights, hotels and tours, which wins when the transport and the room have to come from a single place.
What if I want a package or a rail leg as well?+
Those sit elsewhere. Intrepid Travel lists packages, tours and cruise, so a package, a tour or a rail leg can sit alongside a cruise, and Čedok lists flights, packages and tours with ski and rail in the range. On Ayana Resorts the choice stays with hotels and cruise, so extra legs mean another site.
Sources
- ayana.com checked September 30, 2026
Backs: Products
“Hotels ... Come aboard our world-class ships”
- ayana.com/bali/privacy-policy checked September 30, 2026
Backs: Legal entity
“AYANA Hospitality (hereinafter referred to as "Hotel")”
- ayana.com/bali/support checked September 30, 2026
Backs: Cancellation terms, Support channels
“Cancellations or changes made within 24 hours of the scheduled appointment will incur a 100% cancellation fee.”
Compiled from 3 source pages, checked September 30, 2026. We did not open an account.
Not confirmed yet: Booking fees.
Related by the facts
AYANA Resorts
Groups booking a resort stay and a cruise through a single operator.